- Seeking a Customer Service Manager for our client in North Hills, CA. See details below and apply for this amazing opportunity*
Position: Customer Service Manager (onsite)
Type of position: Permanent
Location: North Hills
Schedule: Monday-Friday
Pay: $85k annually
Summary:
This role provides senior‑level oversight of sales administration operations, supporting high service standards and consistent revenue performance. The position plays a key role in ensuring effective customer engagement, accurate order management, and strong cross‑functional coordination.
Team & Resource Management
- Lead and support a team of sales administration professionals
- Balance workload and capacity to meet operational demands
- Oversee hiring, onboarding, training, and performance development
- Establish priorities and support team effectiveness during high‑impact or urgent situations
- Promote collaboration and alignment with organizational leadership principles
Sales Administration & Customer Support
- Oversee order lifecycle activities including quotations, order acknowledgments, approvals, invoicing, and warranty support
- Ensure timely and accurate processing of customer requests
- Provide responsive customer support and facilitate internal coordination when needed
- Address sales administration‑related claims and inquiries
Process, Systems & Performance
- Ensure accurate data maintenance across internal systems and customer portals
- Monitor performance through KPIs and reporting
- Support adherence to standardized processes and tools while identifying improvement opportunities
- Contribute to continuous improvement initiatives aligned with front‑office performance goals
- Ensure awareness and application of applicable commercial terms and conditions
Business & Customer Outcomes
- Support responsiveness in quoting, order management, and issue resolution
- Contribute to customer satisfaction and commercial efficiency
- Ensure team compliance with company policies, procedures, and applicable regulations
Qualifications
Skills & Knowledge
- Strong customer‑focused mindset
- Self‑directed with a strong sense of accountability
- Proficiency with business systems, ERP/MRP platforms, and Microsoft Office tools
- Demonstrated people management capability
Core Competencies
- Leadership and decision‑making
- Problem‑solving and organization
- Clear communication and integrity
Education & Experience
- Bachelor's degree preferred
- Minimum 5 years of customer service and management experience
Communication
- Strong verbal and written communication skills
- Comfortable presenting information to internal and external stakeholders
Pay Details: $85,000.00 per hour
Search managed by: Cynthia Varela
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.