Customer Service Manager

• Seeking a Customer Service Manager for our client in North Hills, CA. See details below and apply for this amazing opportunity*

Position: Customer Service Manager (onsite)

Type of position: Permanent

Location: North Hills

Schedule: Monday-Friday

Pay: $85k annually

Summary:

This role provides senior‑level oversight of sales administration operations, supporting high service standards and consistent revenue performance. The position plays a key role in ensuring effective customer engagement, accurate order management, and strong cross‑functional coordination.

Team & Resource Management

• Lead and support a team of sales administration professionals
• Balance workload and capacity to meet operational demands
• Oversee hiring, onboarding, training, and performance development
• Establish priorities and support team effectiveness during high‑impact or urgent situations
• Promote collaboration and alignment with organizational leadership principles

Sales Administration & Customer Support

• Oversee order lifecycle activities including quotations, order acknowledgments, approvals, invoicing, and warranty support
• Ensure timely and accurate processing of customer requests
• Provide responsive customer support and facilitate internal coordination when needed
• Address sales administration‑related claims and inquiries

Process, Systems & Performance

• Ensure accurate data maintenance across internal systems and customer portals
• Monitor performance through KPIs and reporting
• Support adherence to standardized processes and tools while identifying improvement opportunities
• Contribute to continuous improvement initiatives aligned with front‑office performance goals
• Ensure awareness and application of applicable commercial terms and conditions

Business & Customer Outcomes

• Support responsiveness in quoting, order management, and issue resolution
• Contribute to customer satisfaction and commercial efficiency
• Ensure team compliance with company policies, procedures, and applicable regulations

Qualifications

Skills & Knowledge

• Strong customer‑focused mindset
• Self‑directed with a strong sense of accountability
• Proficiency with business systems, ERP/MRP platforms, and Microsoft Office tools
• Demonstrated people management capability

Core Competencies

• Leadership and decision‑making
• Problem‑solving and organization
• Clear communication and integrity

Education & Experience

• Bachelor's degree preferred
• Minimum 5 years of customer service and management experience

Communication

• Strong verbal and written communication skills
• Comfortable presenting information to internal and external stakeholders

Pay Details: $85,000.00 per hour

Search managed by: Cynthia Varela

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.