Customer Service Manager

LHH Recruitment Solutions is partnering with a well established growing client in the Oklahoma City, OK area to find an experienced Customer Service Manager to lead and develop a customer support team while driving service excellence and operational efficiency.

The ideal candidate is a hands-on leader who enjoys coaching, mentoring, and developing employees while maintaining a high standard of customer service.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives.

• Oversee customer service operations, including order entry, customer inquiries, and issue resolution.

• Partner with supervisors of an established offshore team.

• Monitor team performance, customer interactions, and call quality to ensure service standards are met.

• Provide ongoing coaching, training, and performance feedback to team members.

• Support front-line customer interactions and assist with escalated customer concerns.

• Drive proactive customer outreach efforts, including renewals, account check-ins, and relationship management.

• Assist in the implementation and optimization of new customer service channels, including live chat support.

• Develop and improve customer service processes to enhance efficiency and customer satisfaction.

• Track key performance metrics and recommend improvements where needed.

Qualifications

• Bachelor's degree preferred.

• Previous experience leading or supervising customer service teams.

• Strong people leadership, coaching, and employee development skills.

• Experience monitoring calls, providing feedback, and improving team performance.

• Excellent communication, problem-solving, and relationship-building abilities.

• Experience in order entry, customer support, or customer operations environments preferred.

• Ability to manage multiple priorities in a fast-paced environment.

Benefits:

• Medical, dental, vision insurance

• 401K Matching

• Paid time off

If interested in the above position, please apply today.

Pay Details: $90,000.00 to $95,000.00 per year

Search managed by: Jennifer Lansford

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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