Customer Service Manager

Tews Company
  • Orlando, FL
  • Instant Apply
6 days ago

Job Description

Direct Hire opportunity working for a leader in the equipment distribution industry!

Pay: starts at 85,000 based on experience

Monday thru Friday 8am – 5pm schedule.


Minimum Requirements:
 
  • Minimum of 5-10 years of experience in customer service, sales support, or related roles, with at least 3-5 years in a supervisory or management capacity.
  • Proven ability to lead, motivate, and develop a team in a fast-paced, customer-focused environment.
  • Strong problem-solving, organizational, and decision-making skills.
  • Excellent verbal and written communication skills with the ability to interact professionally with dealers and internal stakeholders.
  • Demonstrated ability to manage multiple priorities, deadlines, and competing demands.


Job Description:
 
  • Build, maintain, and expand relationships with distributors, dealer networks, and channel partners to meet revenue and margin targets.
  • Lead day-to-day sales execution for an assigned territory/region; set goals, monitor performance, and drive accountability.
  • Create joint business plans with key distributors; develop pipeline, manage renewal/expansion opportunities, and increase share of wallet.
  • Own sales forecasting, pipeline management, and reporting; track KPIs and provide regular updates on performance and market trends.
  • Partner with internal teams on pricing strategy, promotions, rebate programs, and discounting to support profitability and growth.
  • Collaborate with marketing, operations, supply chain, customer service, and finance to ensure product availability, smooth order flow, and high customer satisfaction.
  • Maintain deep knowledge of products, competitive landscape, and customer needs; deliver training/support to distributor reps where applicable.


#LI-DS1

Numbers & Facts

LocationOrlando, FL

Skills

  • Business Planunmatched
  • Communication Skillsunmatched
  • Customer Relationsunmatched
  • Customer Satisfactionunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Dealer Channelunmatched
  • Distribution Channelunmatched
  • Financeunmatched
  • Leadershipunmatched
  • Market Trend Analysisunmatched
  • Marketingunmatched
  • Meet Sales Quotaunmatched
  • Multitaskingunmatched
  • People Managementunmatched
  • Performance Analysisunmatched
  • Performance Goal Settingunmatched
  • Performance Metricsunmatched
  • Presentation/Verbal Skillsunmatched
  • Problem Solving Skillsunmatched
  • Product Pricingunmatched
  • Profit & Lossunmatched
  • Promotional Programsunmatched
  • Salesunmatched
  • Sales Forecastingunmatched
  • Sales Pipelineunmatched
  • Sales Supportunmatched
  • Supply Chain Operationsunmatched
  • Time Managementunmatched
  • Training/Teachingunmatched
  • Writing Skillsunmatched

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