Alzheimer's, Auto Insurance, Community and Social Services, Customer Satisfaction, Customer Service Management, Customer Support/Service, Database Administration, Dementia, Documentation, Driver's License, Healthcare, Healthcare Customer Service, Home Economics, Identify Issues, Nursing, Organizational Skills, People Management, Personal Care, Presentation/Verbal Skills, Problem Solving Skills, Quality Management, Record Keeping, Regulatory Requirements, Sales Management, Schedule Development, Social Work, Staff Requirements, Tuition Reimbursement
Customer Service Manager
Job Locations
US-WA-SILVERDALE
Requisition ID
2026-188237
Line of Business:
All Ways Caring HomeCare
Pay Min
USD $25.00/Hr.
Pay Max
USD $27.00/Hr.
Our Company
All Ways Caring HomeCare
Overview
Who we are looking for:
The Customer Service Manager (CSM) is responsible for managing quality care, customer service, employee performance, and overall customer satisfaction for our valued clients.
- Seeking a self-motivated professional with prior scheduling and management or supervisory experience
- An individual who thrives in a fast-paced environment and efficiently manages client or employee needs with urgency
- A people-person, who is friendly, compassionate, and able to build positive relationships and partnerships
- An experienced communicator and problem solver who is well-organized
What you will receive:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Flexible work schedules close to home
- Referral bonuses
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
External Job Description
What you will do:
Customer Service Managers play a key role in providing individualized care that suits the needs of each client in the comfort of their homes.
Responsibilities include, but not limited to:
- Oversee quality care and overall client satisfaction
- Supervise and provide guidance to the Caregivers who provide direct care to the clients served
- Manage employee scheduling, identify problem situations, and implement proactive solutions
- Maintain strong and positive relationships with referral partners, payor sources, and clients
- Ensure proper documentation and record-keeping
- Conduct periodic home visits and safety checks
Qualifications
What you will need:
- Associate or bachelor's degree in business, Nursing, Social Services, or related field of study preferred (per regulatory requirements)
- Accountable, reliable, and ability to work independently with good judgement
- Valid driver's license and auto insurance
- Effective verbal and written communication
- Excellent customer service skills
About our Line of Business
All Ways Caring HomeCaredelivers quality, compassionate, and individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence. Whether recovering from illness, injury, or surgery, living with a chronic disability, or dealing with the natural process of aging, services are tailored to meet the individual needs of people of all ages, physical conditions, and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs, professional nursing, older adult care management, Alzheimer's/dementia care, respite care, and other programs. For more information, please visit www.allwayscaring.com. Follow us on Facebook and LinkedIn.
Additional Job Information
At All Ways Caring, we offer many perks (where applicable) and want everyone to feel appreciated about their job every day! Here are some benefits:
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
- Great company culture
- Competitive pay with daily pay options available
- Tuition reimbursement and campus partnerships
- Benefits, Supplemental Plans, EAP, and 401K participation
- Career growth and development opportunities
Salary Range
USD $25.00 - $27.00 / Hour
Res-Care, Inc., dba BrightSpring Health Services (“ResCare”), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.