Customer Relations, Customer Service Management, Leadership, Onboarding, Process Development, Retention Programs, Software as a Service (SaaS), Startup
Founding Customer Success Manager
?? San Francisco, CA (US-based)
We’re hiring a Founding Customer Success Manager to build and lead Customer Success from the ground up at a fast-growing early-stage SaaS startup.
This is not a “maintain the process” role — this is for someone who wants to create the process.
We’re looking for a high-energy, ambitious CS professional who has seen what great startup Customer Success looks like and is excited by the opportunity to be the first dedicated CS hire at a company with huge upside.
You’ll work directly with leadership, own customer relationships end-to-end, help shape onboarding and retention strategy, and lay the foundation for the future CS organization.
What We’re Looking For
- 3+ years of Customer Success experience
- MUST have both startup and SaaS experience
- Ideally one of the first few CS hires at a startup (first 4 people on the CS team is ideal)
- Experience supporting and growing SaaS customers in fast-paced environments
- Strong individual contributor who loves being hands-on
- Management experience is fine, but no more than ~2 years
- Builder mentality — excited to create systems, processes, and playbooks from scratch
- Highly ambitious, proactive, and hungry to grow with the company
- Wants to become the go-to Customer Success leader inside a scaling startup
What We Don’t Want
- Candidates with experience managing and growing large enterprise customer relationships within startup environments
- People looking for heavily structured corporate environments
- Candidates without true startup exposure
- Candidates from non-SaaS backgrounds
Compensation
- $130K base
- Bonus
- Meaningful equity package
Massive opportunity for someone who wants real ownership, visibility, and the chance to help define Customer Success at an early-stage SaaS company.
#IND800