ROLE DESCRIPTION: As a Customer Service Manager with Baille T Barbour State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer and route phone calls, emails, and text messages.
Manage customer claims
Take payments and answer billing questions
Assist with assorted office tasks, such as ordering supplies, booking appointments, paying bills, managing paperwork, etc.
Handle escalated customer complaints and issues.
Maintain an accurate customer database.
Review coverage with customers and process requested changes.
QUALIFICATIONS:
2+ years of experience in customer service
Ability to become licensed in Property, Casualty, Life, Health, and other required licenses and certifications
Excellent communication and problem-solving abilities.
Excellent oral and written communication skills.
Numbers & Facts
Location
Erie, CO
Job Type
Full-time
Skills
Billingunmatched
Claims Managementunmatched
Communication Skillsunmatched
Community Supportunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Develop and Maintain Customersunmatched
Farm Managementunmatched
Health Insuranceunmatched
Insuranceunmatched
Order Suppliesunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Revenue Growthunmatched
Short Messaging Service (SMS)unmatched
Telephone Skillsunmatched
Training/Teachingunmatched
Vision Planunmatched
Writing Skillsunmatched
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