POSITION OVERVIEW: Are you an experienced professional with strong leadership skills? Do you thrive in a managerial role while delivering excellent customer service? We are seeking a Customer Service / Office Manager to oversee operations, support team members, and ensure exceptional client experiences.
As the Customer Service / Office Manager, you will play a key role in managing daily office operations while leading and supporting the team. Your prior experience will be essential in driving efficiency, fostering client relationships, and ensuring seamless operations.
RESPONSIBILITIES:
Manage office operations and ensure smooth workflow
Handle escalated customer complaints and issues.
Provide leadership, training, and mentorship to the team
Oversee customer interactions, ensuring high-quality support
Ensure compliance with State Farm policies and procedures
Collaborate with the agent on business strategies and goals
Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.
QUALIFICATIONS:
Experience with sales and/or management.
Leadership and organizational skills.
Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
Proficiency in learning and navigating computer functions efficiently.
Property/Casualty and Life/Health insurance licenses (must be able to obtain).
Numbers & Facts
Location
Gulfport, MS
Job Type
Full-time
Skills
Administrative Skillsunmatched
Business Growthunmatched
Business Strategyunmatched
Customer Escalationsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
Farm Managementunmatched
Health Insuranceunmatched
Lead Generationunmatched
Leadershipunmatched
Life Insuranceunmatched
Maintain Complianceunmatched
Marketingunmatched
Mentoringunmatched
Office Managementunmatched
Operational Supportunmatched
Operations Managementunmatched
Organizational Skillsunmatched
Plan Meetingsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Training/Teachingunmatched
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