Customer Service Manager - State Farm Agent Team Member

Alejandro Pizarro - State Farm Agent
  • Round Lake, IL
  • Full-time
30+ days ago

Job Description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Bilingual SpanishOffice Manager – State Farm Agent Team Member
Location: Round Lake, IL
Company: Alex Pizarro - State Farm Insurance Agent


Are you an experienced office professional with a strong background in insurance and team leadership? Alex Pizarro State Farm in Round Lake is seeking a highly motivated and detail-oriented Office Manager to join our dynamic team. If you have prior State Farm office experience and a passion for helping people, we’d love to talk to you!


Responsibilities:


  • Oversee daily office operations and ensure a smooth, efficient workflow

  • Lead and support team members, fostering a positive and productive environment

  • Assist with hiring, training, and performance management

  • Handle escalated customer service issues with professionalism and care

  • Manage scheduling, reporting, compliance, and office logistics

  • Maintain knowledge of State Farm systems, policies, and procedures

  • Support sales goals through customer service, retention, and cross-selling opportunities

Qualifications:


  • Previous State Farm agency experience strongly preferred

  • Proven leadership or office management experience

  • Excellent communication, organizational, and problem-solving skills

  • Ability to prioritize and manage multiple tasks

  • Licensed in Property & Casualty and Life & Health insurance (or willingness to obtain)

  • Proficiency with State Farm systems (ECenter, SFConnect, etc.) is a plus

Why Join Us?


  • Supportive, team-oriented environment

  • Growth opportunities within the agency

  • Competitive compensation based on experience

  • Opportunity to make a real impact on customers and the local community

If you're ready to take the next step in your insurance career with a growing State Farm agency, we want to hear from you!


Apply today by filling out application. 

Numbers & Facts

LocationRound Lake, IL
Job TypeFull-time

Skills

  • Administrative Skillsunmatched
  • Communication Skillsunmatched
  • Cross-Sellingunmatched
  • Customer Escalationsunmatched
  • Customer Retention/Renewalunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Detail Orientedunmatched
  • Establish Prioritiesunmatched
  • Farm Managementunmatched
  • Health Insuranceunmatched
  • Insuranceunmatched
  • Leadershipunmatched
  • Life Insuranceunmatched
  • Logisticsunmatched
  • Multilingualunmatched
  • Multitaskingunmatched
  • Office Managementunmatched
  • Organizational Skillsunmatched
  • Performance Managementunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Sales Supportunmatched
  • Schedule Developmentunmatched
  • Team Lead/Managerunmatched
  • Team Playerunmatched
  • Training/Teachingunmatched

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