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Customer Service Manager - State Farm Agent Team Member

Saul Lopez
  • West Chicago, Illinois
  • $35,000–$38,000 Per Year
30+ days ago

Job Description

Replies within 24 hours
Benefits:
  • 401(k)
  • Opportunity for advancement
  • Paid time off
ROLE DESCRIPTION:
As a License Customer Service, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 
We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.  RESPONSIBILITIES:
  • Oversee the customer service team and daily operations.
  • Develop and implement customer service policies and procedures.
  • Handle escalated customer complaints and issues.
  • Train and mentor customer service representatives.
QUALIFICATIONS:
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Leadership and organizational skills.
  • Communication and problem-solving abilities.
Compensation: $35,000.00 - $38,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Numbers & Facts

LocationWest Chicago, Illinois
Salary$35,000–$38,000 Per Year

Skills

  • Community Supportunmatched
  • Customer Escalationsunmatched
  • Customer Experienceunmatched
  • Customer Relationsunmatched
  • Customer Service Evaluationunmatched
  • Customer Service Managementunmatched
  • Customer Support/Serviceunmatched
  • Customer Trainingunmatched
  • Detail Orientedunmatched
  • Farm Managementunmatched
  • Insuranceunmatched
  • Leadershipunmatched
  • Mentoringunmatched
  • Operationsunmatched
  • Organizational Skillsunmatched
  • Policy Implementationunmatched
  • Polish Languageunmatched
  • Problem Solving Skillsunmatched
  • Resolve Customer Issuesunmatched
  • Revenue Growthunmatched
  • Risk Managementunmatched

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