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Customer Service Manager

DANIELS SHARPSMART INC

STURTEVANT, WI

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JOB DETAILS
SKILLS
Analysis Skills, Business Skills, Communication Skills, Continuous Improvement, Cross-Functional, Customer Experience, Customer Retention/Renewal, Customer Satisfaction, Customer Service Management, Customer Service Operations, Customer Support/Service, Data Analysis, Data Visualization Tools, Database Report Tools, Dental Insurance, Establish Priorities, Finance, Healthcare, Hospital, Insurance, Leadership, Life Insurance, Logistics Management, Microsoft Office, Operational Strategy, Performance Metrics, Process Improvement, Root Cause Analysis, Salesforce.com, Service Delivery, Sustainability, Team Lead/Manager, Team Player, Trend Analysis, Vision Plan, Waste Management
LOCATION
STURTEVANT, WI
POSTED
1 day ago
JOB REQUIREMENTS: Number of Openings: 1 Job Title: Customer Service
Manager Occupational Category: Please choose the most appropriate choice
based on the Job Title and Description. Duties and Responsibilties of
Job: Join Daniels Health, a mission-driven leader in healthcare waste
management, as our Customer Service Manager based at our plant in
Sturtevant, WI. At Daniels, we're transforming the way healthcare
organizations manage waste-prioritizing safety, sustainability, and
service excellence. This is more than just a management role; it's an
opportunity to be part of a company that's making a real impact in
hospitals and clinics across the country. As a key member of our
Sturtevant team, you'll lead customer service operations with passion
and precision, ensuring our clients receive outstanding support while
helping drive continuous improvement and innovation. What you will do *
Lead & Develop Team * Manage a cross-functional customer service team,
fostering accountability and collaboration * Support employee
engagement and retention initiatives * Customer Experience &
Communication * Oversee outbound communications and host customer
meetings * Ensure service delivery aligns with brand tone and
operational efficiency * Data Analysis & Process Improvement * Analyze
service data to identify trends and root causes * Drive corrective
actions and continuous improvement initiatives * Systems &
Cross-Functional Collaboration * Champion system adoption (Salesforce,
RouteOptix/Tegos) and process standardization * Collaborate with
Operations, Transportation, and Finance to enhance service outcomes *
Reporting & Business Acumen * Monitor KPIs and deliver performance
reports * Make informed decisions balancing customer needs with
financial sustainability What we are looking for * Must-Have
Qualifications * 5+ years of experience in Customer Service, including
at least 2 years in a leadership role * Strong analytical skills with a
proven ability to make data-driven decisions * High proficiency in
Salesforce and Microsoft Office Suite * Demonstrated success in leading
teams, improving processes, and driving customer satisfaction *
Excellent communication skills, adaptable for both internal and external
stakeholders * Familiarity with Root Cause Analysis and continuous
improvement methodologies * Nice-to-Have Qualifications * Experience
in logistics, waste management, or other regulated service industries *
Advanced knowledge of data visualization or reporting tools * Exposure
to cross-functional collaboration in operational environments Why work
for us * Job Stability - As an essential service to healthcare, Daniels
Health is non-seasonal and recession-proof * Comprehensive Benefits -
Medical, Dental, and Vision Insurance effective on Day One; Paid
Short-Term Disability; Company-sponsored Life Insurance; Voluntary
Long-Term Disability and Accident Insurance * 401K Matching Plan - 50%
employer match on up to 6% contribution (up to 3% employer contribution)
with a 5-year vesting schedule and no waiting period on the match *
Permanent Position - Full-time, 40 hours per week with long-term career
potential * Mission-Driven Work - Be part of a company that's making
healthcare safer and more sustainable through innovative waste
management solutions * Growth & Development - Opportunities to expand
your skills in leadership, data analysis, and cross-functional
collaboration within a supportive and evolving organization If you're
passionate about leading teams, improving processes, and delivering
exceptional customer experiences, we'd love to hear from you. At
Daniels Health, you'll be part of a purpose-driven organization that
values innovation, collaboration, and personal growth. Apply today and
help us shape a safer, more sust To view the full job description please
use the link below.
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc4Mzk0Ljg3NzBAZGF aWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t
-- 3 Requirements -- * APPLICATION INSTRUCTIONS: Apply
Online:
https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc4Mzk0Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t

About the Company

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DANIELS SHARPSMART INC

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