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Customer Service Manger

Lawn Doctor West Ashley

Summerville, SC

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JOB DETAILS
SKILLS
Coaching, Communication Skills, Computer Skills, Computer Systems, Customer Escalations, Customer Experience, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Service Evaluation, Customer Service Management, Customer Service Operations, Customer Support/Service, Data Entry, Dental Insurance, Detail Oriented, Inside Sales, Leadership, Metrics, Multitasking, Operations, People Management, Problem Solving Skills, Resolve Customer Issues, Sales Management, Service Delivery, Team Lead/Manager, Team Player, Up-Selling, Vision Plan
LOCATION
Summerville, SC
POSTED
30 days ago
Benefits:
  • Competitive salary
  • Dental insurance
  • Paid time off
  • Vision insurance

Customer Service Manager


Company: Lawn Doctor
Location: Summerville, SC


Lawn Doctor is looking for an experienced and self-motivated Customer Service Manager to lead our office team. This role is ideal for someone who enjoys working with people, solving problems, and guiding a team to deliver outstanding service.


As the Customer Service Manager, you will oversee daily customer service operations, coach and support team members, and ensure customer satisfaction and retention. You’ll play a key role in maintaining a professional and positive customer experience while helping drive growth.


We are seeking a leader who demonstrates our Core Values:


  • Coachable – Open to feedback and willing to grow.
  • Respectful – Treats customers and employees with professionalism and kindness.
  • Work Ethic – Dedicated to delivering excellence every day.
  • Willingness to Help – Ready to support the team and customers alike.
  • Reliable – Dependable and consistent in leadership and performance.

Responsibilities:


  • Lead, train, and support the customer service team to ensure excellent performance.
  • Serve as the main point of contact for escalated customer issues and resolve them professionally.
  • Oversee scheduling, data entry, and customer account management.
  • Monitor customer service metrics, retention, and satisfaction.
  • Assist with inside sales, upselling, and service recommendations when needed.
  • Foster a positive, team-oriented work environment.
  • Ensure communication with customers is clear, professional, and solution-focused.

Requirements:


  • Previous management or supervisory experience in customer service preferred.
  • Strong leadership, coaching, and problem-solving skills.
  • Excellent communication and relationship-building abilities.
  • Ability to multi-task in a fast-paced environment with attention to detail.
  • Proficiency in computer systems, data entry, and office tools.
  • Reliable, punctual, and team-oriented.

What We Offer:


  • Competitive hourly pay (above industry average, based on experience).
  • Two-week Vacation
  • Opportunity to lead and grow with a respected company.
  • Supportive, team-focused environment.
  • Sick Days
  • Eight paid holidays
  • Retention bonus Opportunity
  • Monday - Friday 40 Hours

* All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.

About the Company

L

Lawn Doctor West Ashley

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