Customer Service Manufacturing

Customer Service Representative (CSR) – Aerospace Manufacturing | Leadership Skills Required
Pay: $21/hour
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Job Type: Full-Time
Location: Tulsa, OK

---

Customer Service Representative – Must-Have Requirements

• Previous customer service experience in manufacturing or industrial environment preferred
• Strong leadership and decision-making skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced setting
• Strong organizational and problem-solving abilities
• Proficiency in Microsoft Office and order management systems
• High attention to detail and accuracy

---

Customer Service Representative – Position Summary
The Customer Service Representative serves as the primary point of contact for customers within an aerospace manufacturing environment. This role supports new orders, manages delivery schedules, and resolves order-related concerns while coordinating closely with production and internal teams. The ideal candidate demonstrates leadership, accountability, and the ability to manage customer relationships in a fast-paced, deadline-driven industry.

---

Customer Service Representative – Essential Duties & Responsibilities

• Communicate with customers regarding order status, delivery timelines, and product details
• Enter and manage new customer orders accurately
• Coordinate with production, quality, and shipping teams to ensure on-time fulfillment
• Proactively address and resolve delivery issues or order discrepancies
• Maintain accurate documentation of customer communications and updates
• Support continuous improvement in customer service processes
• Monitor order progress and escalate concerns when necessary
• Provide professional, solution-focused customer support

---

Customer Service Representative – Additional Qualifications

• Aerospace or manufacturing industry experience preferred
• Experience working with production schedules and supply chain coordination
• Strong leadership presence and ability to take ownership of accounts
• Ability to remain composed under pressure
• Team-oriented with strong follow-through and accountability

TRINITY EMPLOYMENT SPECIALISTS IS AN EQUAL OPPORTUNITY EMPLOYER

See the great things people are saying by checking out our Google reviews, along with our Facebook, LinkedIn, Instagram, X/Twitter. Please visit the Career Center on our website for some helpful resources to help in your job search, to build a resume, for interview tips and many job opportunities!