Our client, a precision machine manufacturing company, is currently looking for a Customer Service Representative to provide customer service and process customer orders to promote goodwill and improve sales.
Job Overview
The Customer Service Representative provides customer service support by answering phones, quoting pricing, taking orders, tracking delivery and order status, expediting delivery, providing minor technical support, and resolving complaints or problems.
Pay range: $20-$30/hr. Depending on Experience
1st shift hours-Typically work 40-45/hrs. a week
Key Responsibilities
- Provide customer service support by answering phones, quoting pricing, taking orders, tracking delivery and order status, expediting delivery, providing minor technical support, and resolving complaints or problems.
- Process incoming orders, modify existing orders, or cancel orders in accordance with standard procedures.
- Assign returned goods accounts for all products returned to the regional office.
- Prepare and mail product literature, manuals, and catalogs at the customer's request.
- Provide administrative and clerical support as required: preparing mail, preparing reports, billings, vouchers, and correspondence, filing, and copying.
- Maintain office and customer files.
- Receive incoming mail and faxes, distribute to the appropriate person, and prepare outgoing mail for pick up.
- Use personal computer and other common office equipment.
- Perform other duties as assigned.
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