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Customer Service

Level One Personnel

Rockville, MD, MD

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Background Investigation, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Develop and Maintain Customers, High School Diploma, Online Chat, Order Processing, Resolve Customer Issues, Track Customer Issues
LOCATION
Rockville, MD, MD
POSTED
30+ days ago
Customer Support
Location: Rockville, MD
Type: Long-term Contract, no end date.
Pay: $20
Hours: Full-Time.


Responsibilities
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Requirements:
  • High School Diploma or equivalent
  • Ability to pass a drug and background check.
  • Customer service experience required.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software
Benefits Information:​​
  • Eligible for Health Benefit Coverage following 60 days of employment
  • 401k After 1 Year.
  • 1 Week Sick accrued

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
 

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About the Company

L

Level One Personnel

Level One Personnel combines state-of-the-art staffing expertise and technology with personalized service to our clients. Level One Personnel services range from traditional temporary placement to partnering with companies to help them plan their long term contingent workforce needs. As a small agency we are able to focus our attention on our client’s specific needs and provide the absolute best candidates and customer service available in the industry.

Level One Personnel aggressively recruits, screens and tests applicants to insure that only qualified candidates are provided to our clients. We pride ourselves on establishing on-going relationships with our candidates and our clients, allowing us to find the best fit for long-term career satisfaction. By matching the right person with the right job, Level One insures a win-win situation for business clients and employees.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1999
WEBSITE
http://levelonepersonnel.com/

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