Accounting, Call Volume, Communication Skills, Credit Processing, Customer Relations, Customer Satisfaction, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Data Entry, Detail Oriented, Distribution Services, Documentation, ERP (Enterprise Resource Planning), English Language, Microsoft Office, Multilingual, Multitasking, Order Delivery, Order Management, Order Processing, Organizational Skills, Problem Solving Skills, Service Delivery, Shipping/Receiving, Spanish Language, Time Management, Track Customer Issues, Warehouse Coordination, Wholesale Industry
Customer Service Representative
Location: Hialeah Gardens, FL
A well-established and growing supplier in Hialeah Gardens is seeking a Customer Service Representative to join its team. This is an excellent opportunity for a customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering exceptional service.
The ideal candidate will have experience managing a high volume of customer interactions, processing orders, resolving issues, and coordinating with internal departments to ensure customer satisfaction.
Key Responsibilities:
- Handle a high volume of inbound customer calls and emails
- Enter and process customer orders accurately and efficiently
- Create, track, and manage customer service tickets
- Follow up on open orders, deliveries, and customer inquiries
- Process credit memos, returns, and order adjustments
- Provide product and order information to customers
- Coordinate with warehouse, shipping, and accounting departments to resolve issues
- Maintain accurate customer records and documentation
- Ensure timely and professional communication with customers
Qualifications:
- Previous customer service experience in a distribution, manufacturing, supplier, wholesale, or similar environment preferred
- Strong data entry and order processing skills
- Experience handling high call volumes and multitasking in a fast-paced setting
- Familiarity with credit memos, returns, and customer account support
- Excellent communication and problem-solving skills
- Strong attention to detail and organizational skills
- Proficiency with Microsoft Office and ERP/order management systems is a plus
- Bilingual (English/Spanish) preferred
What We Offer:
- Stable, long-term opportunity with a reputable company
- Competitive compensation
- Benefits package available
- Supportive team environment
- Opportunity for professional growth and advancement
If you are a motivated customer service professional who thrives in a fast-paced environment and enjoys building strong customer relationships, we encourage you to apply.
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