Customer Service Member Representative (Full Time 2-10pm)

Planet Fitness
  • Solon, Ohio
    30+ days ago

    Job Description

    Benefits:
    • Flexible schedule
    • Free uniforms
    • Training & development
    • Dental insurance
    • Health insurance
    • Paid time off
    • Vision insurance
    Planet Fitness Careers

    Team Member



    Are you somebody that would love to work in a fun, positive, and energetic work environment? Do you like personal development? Do you want to better yourself? Is growing yourself each day important to you?
    Then this is the job for you. We take pride in providing a unique culture that truly cares about our people! We will give you the tools for success in and out of Planet Fitness!
    Role Summary
    The Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
    Essential Duties and Responsibilities 
    • Greet members, prospective members and guests, providing exceptional customer service.
    • Handle all front desk related activities including: 
      • Answer phones in a friendly manner and assist callers with a variety of questions.
      • Check members into the system.
      • New member sign-up.
      • Take prospective members on tours.
    • Facilitate needed updates to member’s accounts.
    • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
    • Assist in maintaining the neatness and cleanliness of the club.
    Qualifications/Requirements 
    • Customer service background preferred.
    • Basic computer proficiency.
    • A passion for fitness and health.
    • Upbeat and positive attitude!
    • Punctuality and reliability is a must.
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
    • Strong listener with the ability to empathize and problem solve.
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
    Team Member Benefits 
    • Free black card membership
    • Mentorship
    • Opportunities for advancement
    • Ongoing leadership training
    • Full time employee health insurance
    Physical Demands 
    • Continual standing and walking during shift.
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50 lbs.
    • Will occasionally encounter toxic chemicals during shifts.
    Compensation: $12.00 - $13.00 per hour




    Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

    Numbers & Facts

    LocationSolon, Ohio
    Websitehttps://www.planetfitness.com/

    Skills

    • Computer Skillsunmatched
    • Customer Experienceunmatched
    • Customer Support/Serviceunmatched
    • Dental Insuranceunmatched
    • Fast Foodunmatched
    • Federal Laws and Regulationsunmatched
    • Fitnessunmatched
    • Health Insuranceunmatched
    • Leadershipunmatched
    • Lift/Move 50 Poundsunmatched
    • Maintain Complianceunmatched
    • Marconi/MSI Planetunmatched
    • Mentoringunmatched
    • Problem Solving Skillsunmatched
    • State Laws and Regulationsunmatched
    • Telephone Skillsunmatched
    • Time Managementunmatched
    • Training/Teachingunmatched
    • Vision Planunmatched

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