Card Processing, Communication Skills, Computer Skills, Customer Support/Service, High School Diploma, Identify Issues, Interpersonal Skills, Microsoft Office, Negotiation Skills, Presentation/Verbal Skills, Problem Solving Skills, Time Management
Job Title: Customer Service/ Merch Terminal Support CSR
Location: Remote
Duration: 12 months contract with potential for extension
Job description summary
- Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Job Description- Provides high quality customer service to merchants by responding to inquiries regarding the support of Merchant Credit Card processing as well as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to resolve problems with service, authorization and credit card processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, within established limits.
Basic Qualifications- High school diploma or equivalent
- Typically, at least six months of customer service experience
Preferred Skills/Experience- Effective telephone, interpersonal and verbal communication skills
- Good problem-solving and negotiation skills as well as the ability to handle difficult customer calls
- Ability to identify and resolve/escalate complex problems
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Proven commitment to high quality customer service
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
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eTeam Inc.
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