Customer Service

Job Title: Customer Sales Representative/Project Manager

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Location: Miami, FL

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Company: Propel Aviation Sales & Services

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Company Overview:

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Propel Aviation is a leading aviation services company dedicated to providing comprehensive solutions for aircraft owners, operators, and enthusiasts.

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Job Description:

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As a Customer Sales Representative at Propel Aviation Sales and Services, you will play a pivotal role in ensuring seamless communication with customers whose aircraft are undergoing service.

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Your responsibilities will include but not limited to:

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·        Communicating with Customers: Serve as the primary contact for customers requiring aircraft maintenance services. Keep customers informed about maintenance status, including any delays or changes.

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·        Providing Cost Estimates: Researching parts as needed to complete repairs. Generate accurate cost estimates for maintenance services. Explain the cost breakdown and potential additional charges.

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·        Scheduling Maintenance: Coordinate with customers to schedule maintenance appointments, ensuring minimal disruption to operations. Provide clear instructions for drop-off, pick-up, and preparatory steps.

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·        Addressing Customer Inquiries: Respond promptly and professionally to inquiries via various channels. Provide comprehensive answers about procedures, timelines, and pricing.

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·        Coordinating with Maintenance Teams: Liaise with maintenance technicians to ensure customer requirements are met. Communicate customer instructions and facilitate collaboration.

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·        Resolving Issues: Act as a mediator in resolving customer concerns. Listen to feedback, address complaints promptly, and uphold service quality standards.

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·        Maintaining Records: Keep accurate records of all customer communications. Update customer profiles for efficient follow-up.

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·        Promoting Additional Services: Identify opportunities to upsell additional services based on customer needs. Provide information about service packages or upgrades.

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·        Continuous Improvement: Seek feedback from customers to identify areas for improvement. Participate in training programs to enhance knowledge and skills.

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·        Invoicing/Collections: After maintenance services are rendered, you'll be responsible for creating and sending invoices to clients.

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Requirements/Qualifications:

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·        High school diploma or equivalent.

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·        Strong attention to detail and organizational skills.

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·        Basic knowledge of aircraft components and systems.

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·        Excellent communication skills, both written and verbal, to effectively liaise with aircraft owners/operators.

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·        Experience in purchasing and quoting, preferably in the aviation industry.

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·        Ability to manage multiple projects simultaneously with exceptional follow-up.

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·        Capable of working effectively under pressure.

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Work Hours: 8:00 AM to 5:00 PM, Monday to Friday

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Benefits:

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Competitive salary commensurate with skills and experience.

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Comprehensive benefits package, including health insurance and paid time off (sick time, personal time, vacation, and paid holidays).

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Opportunities for career growth and advancement within the company.

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A supportive work environment where your contributions are valued and recognized.

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If you are passionate about aviation and possess the necessary skills and experience, we invite you to join our dynamic team at Propel Aviation. To apply, please submit your resume and cover letter detailing your qualifications and why you are the ideal candidate for this position to Info@propelaviation.com . We look forward to welcoming you to our team!

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