Customer Service

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Customer Service

Minneapolis, MN

Job Summary: Under the direction of, and reporting to the Branch Manager, the Customer Service works to achieve a high level of customer satisfaction. The Customer Service Representative works to build strong customer loyalty and build retail clientele. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term…","html_description":"

Job Summary:

Under the direction of, and reporting to the Branch Manager, the Customer Service works to achieve a high level of customer satisfaction. The Customer Service Representative works to build strong customer loyalty and build retail clientele. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

Key Responsibilities:

Showroom Floor Management

• Maintain a clean, organized, and attractive showroom display
• Ensure products are properly labeled, priced, and stocked
• Monitor inventory on the showroom floor and report low stock
• Coordinate with the store/branch manager for replenishment

Branch Operations

• Support daily opening and closing of the showroom
• Prepare basic sales reports and maintain sales records
• Assist with billing, invoicing, and payment processing
• Follow company policies, procedures, and safety guidelines

Sales Targets & Promotion

• Work towards achieving individual and branch sales targets
• Inform customers about promotions, offers, and new arrivals
• Participate in visual merchandising and promotional activities

New Customer Development

• Focus on supporting account managers and retail customers for new business acquisition through branch support and alignment.
• Utilize company specialists and manufacturers as a tool to drive account conversions and territory support as needed
• Track progress against new customer objectives and adjust tactics as necessary.

Customer Advocacy and Personal Relationship Management

• Act as a trusted advisor and advocate for the customer and employee ensuring needs are met and concerns are addressed in a timely and professional manner.
• Balance and support the organization with PTO management and scheduling in advance to mitigate business disruption

Preferred Qualifications:

Education, Experience and Certifications

• High School degree or equivalent required.
• 2 - 5 years of Sales / Store experience, preferably in the distribution industry.
• Experience or knowledge in welding and industrial equipment sales and/or field-related tasks preferred.

Competencies:

• Business & Financial Acumen
• Customer Service & Relationship Management
• Operational Excellence

Work Conditions:

• Office Setting - Primarily works in a branch office environment.
• Occasional Field Visits - May visit client sites or other branches for meetings or inspections.
• Technology Use - Frequent use of computers, phones, and office equipment.

Our Benefits & Perks

We believe in taking care of our team. That's why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance.

Our benefits include:

• Medical, dental, and vision insurance
• $1,500 annual employer contribution to your HSA
• Accident and critical illness coverage
• Short-term and long-term disability insurance
• Wellness reimbursement program
• Employee recognition and appreciation programs
• And more!

We are committed to supporting our employees both inside and outside of the workplace.

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I authorize investigations of all statements I have made as part of applying for employment at this Company.  I understand that misrepresentation or omission of facts is cause for dismissal at any time without any previous notice.  I hereby give the Company permission to contact schools, employers, references, and others and hereby release the Company from any liability as a result of such contact.  I further understand that my employment with the Company is at will.  If hired, my employment relationship with the Company is terminable at will for any reason by either party.

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Job Summary:

Under the direction of, and reporting to the Branch Manager, the Customer Service works to achieve a high level of customer satisfaction. The Customer Service Representative works to build strong customer loyalty and build retail clientele. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

Key Responsibilities:

Showroom Floor Management

• Maintain a clean, organized, and attractive showroom display
• Ensure products are properly labeled, priced, and stocked
• Monitor inventory on the showroom floor and report low stock
• Coordinate with the store/branch manager for replenishment

Branch Operations

• Support daily opening and closing of the showroom
• Prepare basic sales reports and maintain sales records
• Assist with billing, invoicing, and payment processing
• Follow company policies, procedures, and safety guidelines

Sales Targets & Promotion

• Work towards achieving individual and branch sales targets
• Inform customers about promotions, offers, and new arrivals
• Participate in visual merchandising and promotional activities

New Customer Development

• Focus on supporting account managers and retail customers for new business acquisition through branch support and alignment.
• Utilize company specialists and manufacturers as a tool to drive account conversions and territory support as needed
• Track progress against new customer objectives and adjust tactics as necessary.

Customer Advocacy and Personal Relationship Management

• Act as a trusted advisor and advocate for the customer and employee ensuring needs are met and concerns are addressed in a timely and professional manner.
• Balance and support the organization with PTO management and scheduling in advance to mitigate business disruption

Preferred Qualifications:

Education, Experience and Certifications

• High School degree or equivalent required.
• 2 - 5 years of Sales / Store experience, preferably in the distribution industry.
• Experience or knowledge in welding and industrial equipment sales and/or field-related tasks preferred.

Competencies:

• Business & Financial Acumen
• Customer Service & Relationship Management
• Operational Excellence

Work Conditions:

• Office Setting - Primarily works in a branch office environment.
• Occasional Field Visits - May visit client sites or other branches for meetings or inspections.
• Technology Use - Frequent use of computers, phones, and office equipment.

Our Benefits & Perks

We believe in taking care of our team. That's why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance.

Our benefits include:

• Medical, dental, and vision insurance
• $1,500 annual employer contribution to your HSA
• Accident and critical illness coverage
• Short-term and long-term disability insurance
• Wellness reimbursement program
• Employee recognition and appreciation programs
• And more!

We are committed to supporting our employees both inside and outside of the workplace.

Job Summary: Under the direction of, and reporting to the Branch Manager, the Customer Service works to achieve a high level of customer satisfaction. The Customer Service Representative works to build strong customer loyalty and build retail clientele. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term…","html_description":"

Job Summary:

Under the direction of, and reporting to the Branch Manager, the Customer Service works to achieve a high level of customer satisfaction. The Customer Service Representative works to build strong customer loyalty and build retail clientele. This position also works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term account goals in line with company vision and values.

Key Responsibilities:

Showroom Floor Management

• Maintain a clean, organized, and attractive showroom display
• Ensure products are properly labeled, priced, and stocked
• Monitor inventory on the showroom floor and report low stock
• Coordinate with the store/branch manager for replenishment

Branch Operations

• Support daily opening and closing of the showroom
• Prepare basic sales reports and maintain sales records
• Assist with billing, invoicing, and payment processing
• Follow company policies, procedures, and safety guidelines

Sales Targets & Promotion

• Work towards achieving individual and branch sales targets
• Inform customers about promotions, offers, and new arrivals
• Participate in visual merchandising and promotional activities

New Customer Development

• Focus on supporting account managers and retail customers for new business acquisition through branch support and alignment.
• Utilize company specialists and manufacturers as a tool to drive account conversions and territory support as needed
• Track progress against new customer objectives and adjust tactics as necessary.

Customer Advocacy and Personal Relationship Management

• Act as a trusted advisor and advocate for the customer and employee ensuring needs are met and concerns are addressed in a timely and professional manner.
• Balance and support the organization with PTO management and scheduling in advance to mitigate business disruption

Preferred Qualifications:

Education, Experience and Certifications

• High School degree or equivalent required.
• 2 - 5 years of Sales / Store experience, preferably in the distribution industry.
• Experience or knowledge in welding and industrial equipment sales and/or field-related tasks preferred.

Competencies:

• Business & Financial Acumen
• Customer Service & Relationship Management
• Operational Excellence

Work Conditions:

• Office Setting - Primarily works in a branch office environment.
• Occasional Field Visits - May visit client sites or other branches for meetings or inspections.
• Technology Use - Frequent use of computers, phones, and office equipment.

Our Benefits & Perks

We believe in taking care of our team. That's why we offer a comprehensive benefits package designed to support your health, financial wellbeing, and overall work-life balance.

Our benefits include:

• Medical, dental, and vision insurance
• $1,500 annual employer contribution to your HSA
• Accident and critical illness coverage
• Short-term and long-term disability insurance
• Wellness reimbursement program
• Employee recognition and appreciation programs
• And more!

We are committed to supporting our employees both inside and outside of the workplace.

","url":"/job/1057192/customer-service","joblink_url":"https://central-mcgowan-inc.prismhr-hire.com/job/1057192/customer-service","posted_at":"2026-09-16T12:45:40Z","location":"Minneapolis, MN","location_info":{"country":"US","address":"","city":"Minneapolis","state":"MN","zipcode":"55412"},"job_code":false,"category":null,"allow_job_board_applications":false,"collect_linkedin_profile?":true,"is_address_enabled?":true,"is_address_required?":true,"show_contact_preference?":true,"resume_upload_enabled?":true,"resume_upload_required?":false,"coverletter_upload_enabled?":true,"coverletter_upload_required?":false,"other_upload_enabled?":true,"referral_required?":false,"referral_options":["Indeed","Craigslist","Monster.com","Jobdango","TalentZoo","CareerBuilder","Friend/Colleague","Recruiter","Employment Department"],"disclosure_agreement":"

I authorize investigations of all statements I have made as part of applying for employment at this Company.  I understand that misrepresentation or omission of facts is cause for dismissal at any time without any previous notice.  I hereby give the Company permission to contact schools, employers, references, and others and hereby release the Company from any liability as a result of such contact.  I further understand that my employment with the Company is at will.  If hired, my employment relationship with the Company is terminable at will for any reason by either party.

","captcha_enabled?":false,"remote":false,"max_salary":{"amount":"28.00","currency":"USD"},"min_salary":{"amount":"25.00","currency":"USD"},"pay_frequency":"hourly","show_remote_in_location":true,"hidden?":false,"questions":[]}},"labelTranslations":{"back_to_jobs":"Back to Jobs","apply_for_this_position":"Apply for this Position","back_to_wl_jobs":"All Jobs at PrismHR Hiring"},"lang":"en","recaptchaSiteKey":"6Le5hLsSAAAAAE43yKMBj3XR8Ox2GNeDD4VYZx_5","showGDPRDisclosure":null,"showNotify":true,"showReferral":true,"source":null,"widgetMode":null,"showBackButtons":false}'>

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