Cellular Telephone, Communication Skills, Cook Dishes, Customer Support/Service, Food Presentation, Order Processing, Restaurant, Safety Process, Safety Standards, Sanitation, Up-Selling
The Team Member is essential in delivering a positive guest experience by providing friendly service, accurate orders, and high-quality food while maintaining cleanliness and safety standards.
- Greet guests warmly and promptly with a smile and positive language.
- Take accurate orders, process payments, and ensure quick, efficient service.
- Prepare and assemble food per standards, following safety and sanitation procedures.
- Maintain a clean work environment, including lobby, kitchen, and restrooms.
- Work collaboratively with team members, communicate effectively, and support various restaurant areas.
- Upsell value items or upgrades to enhance guest experience and restaurant performance.
- Close interactions with guests by thanking them and inviting future visits.
Expectations include professional appearance, adherence to uniform standards, no cellphone use during work, and flexibility in performing multiple roles such as front counter, drive-thru, or cook.