Customer Service / Office Administrator
Location: Klauber Machine & Gear, Pacific, MO
Schedule: Full-Time | On-Site | 1st Shift
Pay: $19.00 to $21.60 per hour
Sign On and Referral Bonus: $500
Reports to: Operations Manager
BENEFITS
Voluntary
- Medical insurance with company-paid HRA
- Dental & Vision
- Supplemental Life & AD&D
- Critical Care, Accident & Hospital Indemnity
- 401K / 401K ROTH
Benefits paid for by the company
- Short Term Disability
- Long Term Disability
- Basic Life Insurance 1x salary up to $100K, $10K spouse, $5K each child (age limits apply)
- 401K, 401K Roth Company Match
- 80 hours pro-rated Vacation 1st year plus an additional day each year at anniversary date
- 56 hours Paid Sick Leave – accrual starts immediately
- 10 Paid holidays!
About the Position
KMG is looking for a Customer Service / Office Administrator to join our team in Pacific, MO.
In this role, you will be a key contact for our customers. You will answer questions, enter and update orders, provide delivery updates, and help resolve customer issues.
You will also work closely with Production, Warehouse, Engineering, Sales, Purchasing, and other teams to make sure customer needs are understood and orders are handled correctly.
This is a great opportunity for someone who enjoys working with people, staying organized, solving problems, and seeing things through from start to finish.
Key Responsibilities
- Answer customer questions by phone and email.
- Enter and update customer orders accurately.
- Provide customers with order, product, and delivery information.
- Track orders and follow up on open items.
- Handle customer concerns and help resolve problems.
- Keep customers informed about delays, changes, or other issues.
- Work with Production, Warehouse, Engineering, Purchasing, and Sales to meet customer needs.
- Communicate customer requirements clearly to the appropriate teams.
- Maintain accurate customer records and documentation.
- Assist with quotes, reports, data entry, and other office tasks.
- Provide backup support for other office functions when needed.
- Follow company safety policies and perform other duties as assigned.
Requirements
- High school diploma or equivalent
- Previous customer service, office, order entry, or similar experience.
- Good communication and organizational skills.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and follow up on open items.
- Professional and dependable work style.
- Comfortable using Microsoft Office, especially Outlook, Excel, and Word.
- Ability to learn company software and ERP systems.
Preferred Qualifications
- Manufacturing or industrial experience
- Customer order entry or order management
- ERP or MRP systems
- Working with production, warehouse, purchasing, or shipping teams
Manufacturing experience is helpful, but we are willing to train the right person.
Physical Demands & Work Environment
The job requires the ability to:
- Lift and move items weighing up to 20 pounds on a regular basis
- Read instructions, documents, and information on a computer or a screen
- Sit, stand, and walk throughout the workday
- Occasionally kneel, climb, bend, reach, and grasp
- Use your hands and arms for typing, reaching, lifting, handling paperwork and other tasks
- Communicate clearly with coworkers and customers by speaking and listening
- Learn new tasks and company processes quickly
- Stay organized and pay attention to details
- Handle multiple tasks and changing priorities
- Solve problems, use basic math and reasoning skills, and make decisions when needed
- Work independently and stay productive with normal supervisor
This position is primarily based in an office but may occasionally require visits to the production or warehouse areas.
When entering designated production areas, employees must follow all safety requirements and wear required PPE.
KMG is committed to providing a safe, respectful, and team-oriented workplace.
If you are organized, enjoy helping customers, and want to be part of a team where your work makes a difference, we'd like to hear from you!
Apply today to join the KMG team.