Customer Service & Office Administrative

We are seeking a reliable, detail-oriented Customer Service & Office Administrative Rep to join our team! This position plays a key role in supporting daily office operations, providing customer service and assisting our marketing team with creative content initiatives. The ideal candidate is organized, friendly, adaptable and comfortable working in a fast-paced environment, especially during the heating season.

Responsibilities:

• Assist customers with billing questions, delivery inquiries and general account support
• Answer incoming calls promptly & professionally
• Support customer retention efforts
• Accurately enter customer information, delivery notes, service updates & acct changes into our internal system
• Support daily office tasks
• Assist with preparing customer statements, service contracts and seasonal program notices
• Work closely with the marketing team to gather content for social media - including photo and videos
• Coordinate with office staff, drivers and service techs to capture authentic on-brand content for promotional use
• Assist in organizing seasonal campaigns, community outreach and customer engagement initiatives

​Qualifications:

• Prior office or customer service experience preferred
• Excellent attention to detail and accuracy
• Ability to prioritize and multitask
• Positive and professional demeanor
• Interest or familiarity with social media content creation is a plus

Palisades Fuel is a locally owned and operated company serving Ossining and Croton-on-Hudson communities. Our automotive service departments are committed to providing honest recommendations, quality repairs, and exceptional customer service. We have built our reputation on trust, reliability, and long-term relationships with our customers.

Our team takes pride in creating a professional, customer-focused environment where employees are valued and supported. We offer stable, year-round employment, competitive compensation, and opportunities for growth within a well-established local business. Whether helping customers maintain their vehicles or supporting daily shop operations, every team member plays an important role in our continued success.