Customer Service & Office Coordinator

AMBAC International

Elgin, SC

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

Accounting, Administrative Skills, Agriculture, Aviation Industry, Business Operations, Business Processes, Calendar Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer Relations, Customer Support/Service, Dental Insurance, Detail Oriented, ERP (Enterprise Resource Planning), High School Diploma, Inside Sales, Interpersonal Skills, Leadership, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multilingual, Multitasking, Operational Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Purchasing/Procurement, Records Management, Revenue/Sales Reporting, Sales, Sales Support, Systems Maintenance, Team Player, Vision Plan, Writing Skills

LOCATION

Elgin, SC

POSTED

4 days ago

We’re Hiring: Customer Service & Office Coordinator
Location: Elgin, SC | Schedule: Monday–Thursday Onsite | First Shift
Introduction
Do you enjoy supporting customers, keeping operations organized, and serving as a key point of connection across a business?

AMBAC International is hiring a Customer Service & Office Coordinator to support our Elgin, SC manufacturing facility. This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing multiple priorities, and takes pride in delivering exceptional customer service and administrative support.

You’ll work closely with customers, operations, purchasing, sales, accounting, and leadership teams to help ensure day-to-day business operations run smoothly and professionally.

Why Join AMBAC?
• Employee-owned and Open Book Managed
• Multi-year winner of Best Places to Work in South Carolina
• Collaborative, team-oriented manufacturing environment
• Opportunity to grow professionally and gain exposure across multiple business functions
• Stable organization with long-term growth opportunities
• People-first culture focused on operational excellence and accountability

What You’ll Do
• Respond to customer inquiries regarding orders, product availability, pricing, and order status
• Process and track customer orders within the ERP system
• Support customers with issue resolution and follow-up communication
• Assist with quotes, reporting, and sales support activities
• Serve as the first point of contact for visitors and incoming calls
• Coordinate mail, deliveries, office supplies, and general office operations
• Maintain organized filing systems and administrative records
• Support scheduling, calendars, and general administrative coordination
• Provide cross-functional support to operations, HR, accounting, purchasing, and leadership teams
• Maintain professionalism, responsiveness, and attention to detail across all interactions

What You Bring
• High school diploma or GED required; some college preferred
• 0–2 years of experience in customer service, office administration, reception, inside sales, or related support functions
• Manufacturing or industrial environment experience preferred
• Strong verbal, written, and interpersonal communication skills
• Strong organizational skills with attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to learn ERP systems and internal business processes quickly
• Professional, welcoming demeanor with strong customer service instincts
• Ability to multitask and operate effectively in a fast-paced environment
• Multilingual candidates encouraged to apply

Schedule
• Monday–Thursday onsite approximately 9:00 AM – 4:30 PM
• Fridays onsite contingent upon the needs of the business

What We Offer
• Paid time off
• 401(k) with match and employee stock ownership (ESOP)
• Gain share bonuses
• Health, vision, and dental insurance
• Life, short- and long-term disability insurance
• Stable, collaborative manufacturing environment with long-term growth opportunities

About AMBAC
We’ve been building power and engine systems since 1910. Today, we serve some of the world’s most demanding industries—from agriculture to aviation to defense. As a legacy-rich, employee-owned manufacturer, we’re committed to operational excellence, continuous improvement, precision, and shared success.

Ready to Apply?
If you’re a highly organized and customer-focused professional who enjoys supporting people, solving problems, and helping operations run smoothly—we’d love to talk.

AMBAC International is an Equal Opportunity Employer and a Drug-Free Workplace.

About the Company

AMBAC International

AMBAC - For the Hardest Working Engines in the World

AMBAC manufactures for the hardest working engines in the world. Fuel Injection Systems are the heart of the engine and they are complex to design, manufacture, and to remanufacture.

We are an employee owned, open book, team focused on supplying new and remanufactured fuel injection systems and related components to engine OEM’s, remanufacturers, and to a global network of service dealers. We are a full service, ISO 9001:2015 OE manufacturer in the Columbia South Carolina area.

AMBAC provides over 100 years of expertise to enable our customers to fulfill their mission.

What's it like to work at AMBAC?

Many of our team members have been with AMBAC for over 20 years, so you know it's a great place to work.

A typical day:
A standard work week consists of 10 hour days, Monday through Thursday, with Fridays off. Overtime can and usually happens on Fridays. Every Wednesday we have a company wide meeting where we update all employees on our financials and sales pipeline. We make sure to leave plenty of time for discussions, questions, new ideas and celebrations.

AMBAC offers:
- 401K
- Paid PTO
- Comprehensive Health Insurance
- Vision & Dental
- Life Insurance
- Long and Short-Term Disability

What does 'open book, employee owned, high involvement, team' mean?

It's highly likely that you have never heard of an "open book, emplyee, owned, high involvement company" before. AMBAC is one of very few (and fortunate) companies that exists as an open book, employee owned, high involvement, team.

- Open Book is about teaching everyone to understand the company. Literally, we share and teach everyone on the team how the company operates, where the company stands in terms and numbers and financials, and what can each of us do to make a difference.

- AMBAC has an employee ownership program called an ESOP. More than that, every employee has a role in how the company is run and has a real stake in the outcome. Employee Ownership at AMBAC means every employee is an important part of the team.

- High involvement is how we get everyone involved. The whole company, from the warehouse technicians to the CFO, is involved in our weekly updates, twice yearly planning sessions, surveys, and our frequent discussions. We set our goals, and then we go after them with as a team with a friendly, but competitive, attitude.

We believe that if everyone understands and works toward our common goals, we all win.

COMPANY SIZE

50 to 99 employees

INDUSTRY

Manufacturing - Other

FOUNDED

1910

WEBSITE

http://www.AMBACInternational.com

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