Window World seeks energetic and customer centric individual to fill role of Admin Coordinator at our Weirton Window World location. Join the Moran family and their team to help create a lifelong experience for our customers. The Moran family and their group of seven Window World locations offers you a family culture where you will feel right at home. Get training and ongoing support to help you grow in your position!
Monetary incentives based on attendance and measurables
90 day re-evaluation of starting wage
Group team building quarterly meet-ups
Weekly meet ups with your team to talk about ideas, issues, and solutions
Yearly family picnics/parties to meet all our 7 store’s team members
Job Responsibilities:
Handle inbound and outbound calls using proper phone etiquette.
Maintain a well-organized and professional workspace.
Maintain strong knowledge of products, policies, and services of the organization.
Meet and greet walk in customers. Transfer customer to our Scheduling Department to set up a free, in-home estimate.
Receive new contracts from the Sales Department and entering data into Window World's CRM program and QuickBooks
Accurately create and update customer accounts and input records of customer interactions into CRM.
Schedule appointments with both customers and Window World team.
Manage communication between customers and installation teams
Receiving payments after the project is completed and entering data into Window World's CRM program and QuickBooks
Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
Qualifications:
Pleasant personality with energetic spirit
Prior customer service experience is essential
Prior data entry skills are preferred
Strong attention to detail
Ability to learn and adapt quickly
Strong math skills
#WindowWorldHP
Numbers & Facts
Location
Weirton, WV
Job Type
Full-time
Skills
Administrative Skillsunmatched
Calendar Managementunmatched
Communication Skillsunmatched
Customer Experienceunmatched
Customer Relationsunmatched
Customer Relationship Management (CRM)unmatched
Customer Support/Serviceunmatched
Data Entryunmatched
Dental Insuranceunmatched
Detail Orientedunmatched
Health Insuranceunmatched
Intuit Quickbooksunmatched
Mathematicsunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Resolve Customer Issuesunmatched
Salesunmatched
Team Buildingunmatched
Time Managementunmatched
Training/Teachingunmatched
Vision Planunmatched
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