The Customer Service/Office Manager will oversee the general administrative function and activities of the office.
Supervisory Responsibilities:Oversees the daily workflow of the Springfield, Palmer and Amherst Offices.
Oversees cross-training of positions.
Coordinates service workflow throughout all offices in conjunction with Service Dispatcher.
Collaborates with Service, Oil, and Accounting departments to ensure cross-departmental work is aligned, communication is consistent, and tasks are completed on time.
Leads, motivates and oversees the customer service team to ensure consistent customer discussions regarding all services, benefits and plans Noonan has to offer.
Conducts performance evaluations that are timely and constructive.
Handles or assists with discipline and termination of employees in accordance with company policy in conjunction with Human Resources Director.
Duties/Responsibilities:Facilitates maintenance of office equipment.
Sets up new customer accounts and budgets.
Coordinates the maintenance of office files.
Answers the phone, assists walk-in customers as needed.
Troubleshoots billing questions/discrepancies for customers directly or in coordination with staff.
Schedules service appointments/oil deliveries
Performs other related duties as assigned.
Required Skills/Abilities:Ability to type at least 60 words per minute.
Extensive knowledge of office management procedures.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Proficient with Microsoft Office Suite.
Education and Experience:High school diploma or equivalent required; Associates degree in office administration or related field preferred.
Only candidates with three years or more years of administrative and managerial experience will be considered.
Physical Requirements:Prolonged periods sitting at a desk and working on a computer.