We are seeking a highly organized and versatile Customer Service/Office Support person. This role requires an individual who can multitask and has excellent communication skills. This role will perform a variety of office support tasks and provide exceptional customer service to our customers. Duties and responsibilities include:
Answering the phone; handling inquiries, orders, and related questions
Establish and maintain good rapport with customers by using positive language and anticipating their needs
Maintain an updated knowledge of our products, services, and the company's customer service policies
Handle special office projects as needed
Work with the sales team, administrative team or shipping department to handle customer orders and shipments
Review customer accounts and transactions while resolving issues
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Receive incoming orders, calculate charges and process payments
Assist with data entry, document preparation, and other clerical tasks
Ensure confidentiality of sensitive information
Document customer interactions, compile documents and forward information to the appropriate department
Collaborate with team members to support business operations
Shipping and logistics support; schedule shipments, prepare necessary shipping documentation, communicate with the warehouse and production teams regarding orders, track shipments and delivery dates, handle shipping inquiries and resolve issues
Perform other related duties as assigned by management
Qualifications for Customer Service /Office Support
2+ years of previous customer service experience a plus
High school diploma or equivalent; additional qualifications are a plus
Friendly and welcoming manner with customers and members of the team
Familiarity with customer-relationship management (CRM) software programs a plus
Ability to explain concepts in a clear, simple manner to customers
Strong organizational skills with an ability to manage multiple tasks, prioritize effectively, and maintain order in the workspace
Strong command of written and verbal English
Ability to maintain a calm and polite manner in stressful situations
Strong attention to detail to ensure accuracy and completeness in all tasks, from data entry to proofreading documents
Adaptable and flexible to adjust to changing priorities, learn new systems quickly, and handle unexpected situations
Proficient in Microsoft Office and other basic computer skills
Familiarity with office equipment such as printers, scanners, and fax machines