Customer Service Officer Salary: £27,254 to £29,064 per annum
Contract Type: Permanent
Hours/working pattern: Full Time, 37 Hours Per Week
Grade: F
Contract: Permanent
Hours: Full Time, 37 Hours Per Week
Location: Harrogate, North Yorkshire
Do you have excellent communication skills and a passion for providing outstanding levels of customer service?
Are you someone that can use innovative thinking to come up with timely solutions to problems?
Are you seeking a varied and important role which can provide you with opportunities to develop your career?
If so, we want to hear from you!
About our team…
Our Customer Service team here at North Yorkshire Council are a friendly, forward-thinking, and driven team, with a strong customer-focused ethos and culture.
We deliver a variety of services across a multi-channel environment and are the front-facing positive and professional image of North Yorkshire Council.
The role…
As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.
The role of Customer Service Officer is an exciting and varied role where no two days will be the same. Our team not only respond to general enquiries but also deal with some very specialist areas of work.
To enhance your skills and ensure you are well-equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly support career progression into the specific areas in which we service.
This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.
Please note that candidates must be fully flexible to work Monday-Friday, between the hours of 8.30- 5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, allowing you to work up to 3 days per week from home.
What you will bring…
We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.
Ideally, you will:
Please refer to the Job Description for further information
What we can offer you:
As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes, financial well-being and health assured - our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
Contact and Apply:
If you would like an informal discussion about our role, please contact: helen.ritson1@northyorks.gov.uk
Applying is easy, simply click the apply button below, remove your details from your CV and upload by midnight on 02/08/2026.
Key Dates:
Closing Date: 02/08/2026
Telephone Interviews: w/c 03/08/2026
Interview Date: Week commencing 17/08/2026
Venue for Interview: Civic Centre Harrogate
Expected Start Date: 5th October 2026
Please note, the interview will take up to 2 hours.
Key Documents:
Job Description.docx
Total Rewards
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
Register
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Customer Service Officer
Salary: £27,254 to £29,064 per annum
Grade: F
Contract: Permanent
Hours: Full Time, 37 Hours Per Week
Location: Harrogate, North Yorkshire
Do you have excellent communication skills and a passion for providing outstanding levels of customer service?
Are you someone that can use innovative thinking to come up with timely solutions to problems?
Are you seeking a varied and important role which can provide you with opportunities to develop your career?
If so, we want to hear from you!
About our team…
Our Customer Service team here at North Yorkshire Council are a friendly, forward-thinking, and driven team, with a strong customer-focused ethos and culture.
We deliver a variety of services across a multi-channel environment and are the front-facing positive and professional image of North Yorkshire Council.
The role…
As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, webchat or social media and also face to face, and your job will be able to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in-line with local and central government requirements.
The role of Customer Service Officer is an exciting and varied role where no two days will be the same. Our team not only respond to general enquiries but also deal with some very specialist areas of work.
To enhance your skills and ensure you are well-equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly support career progression into the specific areas in which we service.
This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.
Please note that candidates must be fully flexible to work Monday-Friday, between the hours of 8.30- 5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, allowing you to work up to 3 days per week from home.
What you will bring…
We are seeking enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.
Ideally, you will:
Please refer to the Job Description for further information
What we can offer you:
As a North Yorkshire Council employee, you will have access to some great benefits via our Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes, financial well-being and health assured - our employee assistance programme, to assist with your health and wellbeing. You will also have access to our local government pension scheme, a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
Contact and Apply:
If you would like an informal discussion about our role, please contact: helen.ritson1@northyorks.gov.uk
Applying is easy, simply click the apply button below, remove your details from your CV and upload by midnight on 02/08/2026.
Key Dates:
Closing Date: 02/08/2026
Telephone Interviews: w/c 03/08/2026
Interview Date: Week commencing 17/08/2026
Venue for Interview: Civic Centre Harrogate
Expected Start Date: 5th October 2026
Please note, the interview will take up to 2 hours.
Key Documents:
Job Description.docx
Total Rewards
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: www.northyorks.gov.uk/advice-your-job-application
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions; we therefore welcome applications from individuals of all backgrounds.
Apply now
Back to search results
Customer Service Officer
Salary: £27,254 - £29,064 per annum
Posted: 20/07/2026
Closing date: 02/08/2026
Closing time: 23:59
Apply now
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