Job Summary We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale partners, and distributors receive timely support and accurate information.
Key Responsibilities
Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
Follow up and resolves issues with orders, returns, and warranty claims accurately
Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues
Maintain detailed records of customer interactions and transactions
Assist in resolving product issues and escalating complex cases when needed
Support sales team with order updates and customer communication
Qualifications
High School Diploma. Bachelor's Degree is a plus
Minimum of two (2) years of customer service experience preferred (retail, logistics, or e commerce is a plus)
Strong communication and problem-solving skills
Comfortable working with order management systems and basic office software
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset
Numbers & Facts
Location
Rantoul, IL
Job Type
Full-time
Skills
Communication Skillsunmatched
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Distribution Channelunmatched
High School Diplomaunmatched
Logisticsunmatched
Multitaskingunmatched
Order Managementunmatched
Organizational Skillsunmatched
Problem Solving Skillsunmatched
Retailunmatched
Sales Supportunmatched
Team Playerunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Warehouse Coordinationunmatched
Wholesale Industryunmatched
eCommerceunmatched
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