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Customer Service Officer

Burnett Specialists

The Woodlands, TX

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JOB DETAILS
SKILLS
Billing, Calendar Management, Communication Skills, Customer Relations, Customer Response, Customer Satisfaction, Customer Support/Service, Detail Oriented, Documentation, English Language, Environmental Compliance, Environmental Management, Environmental Management Systems, Geography, International Sales, Logistics, Marketing, Microsoft Excel, Microsoft Office, Multitasking, Operational Support, Operations, Order Management, Order/Customer Fulfillment, Organizational Development/Management, Organizational Skills, Partner Sales, Performance Analysis, Pricing, Product Pricing, Sales, Sales Closing Skills, Sales Support, Supply Chain, Team Player, Time Management
LOCATION
The Woodlands, TX
POSTED
30+ days ago

Our client is a global marine lubricants organization supporting international vessels calling on North American ports. This role is a critical frontline position responsible for ensuring seamless order fulfillment, rapid customer response, and close coordination with sales, supply, and logistics teams.

The position is based in Houston, TX and follows a hybrid schedule.

This role supports time-sensitive marine operations and requires availability outside standard business hours, including evenings, weekends, and holidays, as dictated by vessel port schedules.
Position Summary
The Customer Service & Sales Support professional will manage end-to-end order management and customer service activities for assigned U.S. states. This individual will act as a key liaison between customers, sales, global supply teams, and local delivery agents to ensure accurate, timely, and compliant delivery of marine lubricants.
Key Responsibilities

  • Respond to customer inquiries related to product availability, pricing, lead times, and delivery surcharges

  • Partner closely with Sales to execute pricing, margin, supply, payment terms, and customer-specific requirements

  • Manage the full order-to-delivery lifecycle, coordinating with customers, sales teams, global supply, and local delivery agents

  • Adjust delivery plans as port schedules and vessel requirements change, providing professional guidance on local geography and supply limitations

  • Perform order follow-up activities, including delivery documentation for invoicing and monitoring outstanding payments

  • Maintain strong, long-term customer relationships while monitoring account performance and changes

  • Support and comply with quality, environmental, and organizational management systems

  • Understand and manage environmental aspects and potential impacts related to daily operations
Must-Have Qualifications

  • 5–7 years of hands-on order management experience

  • Proven experience handling full-cycle order fulfillment

  • Strong communication skills with a proactive, customer-first mindset

  • Diploma or Degree required

  • Highly organized, solution-oriented, and able to take initiative
Key Challenges & Success Factors

  • Operates with urgency in a fast-paced, time-sensitive marine environment

  • Comfortable serving as a frontline customer service representative impacting customer satisfaction directly

  • Able to provide 24/7 service coverage when required due to vessel schedules

  • Excellent time management, attention to detail, and ability to multitask

  • Team-oriented and willing to support colleagues as operational demands shift
Education & Experience

  • Degree or Diploma in Supply Chain, Business, Sales & Marketing, or related field

  • 5–7 years of experience in sales support, supply chain, or customer service

  • Marine industry experience is a plus but not required

  • Strong proficiency in Excel and Microsoft Office

  • Self-motivated, confident, and capable of working independently

  • Fluent in English (written and spoken)


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About the Company

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Burnett Specialists

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