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Customer Service Operational Representative - Jobs Intralox
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Customer Service Operational Representative
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Location
Amsterdam, The Netherlands
Job Category
Customer Service & Technical Support
Division
Intralox
Job Description (General Summary)
About Intralox
Intralox, a division of Laitram, is a global leader in innovative conveyance technology and solutions. For over 40 years, we've helped customers solve complex material handling challenges by combining engineering expertise with a long-term, customer-focused approach.
Our Customer Service team plays a critical role in delivering exceptional customer experiences and supporting our global commercial organization.
The Role
We are looking for a Customer Service Operational Representative to join our EMEA team in Hoofddorp.
In this role, you will act as a key point of contact for our customers and internal stakeholders, ensuring smooth order execution and delivering a high level of service in a fast-paced, international environment.
This is an excellent opportunity for someone who enjoys collaboration, problem-solving, and making a direct impact on customer satisfaction.
Job Responsibilities and Requirements
Key Responsibilities
- Manage customer orders from entry through fulfillment, ensuring accuracy and timely delivery
- Serve as a primary point of contact for customers and internal teams regarding order status and inquiries
- Coordinate across departments (e.g., logistics, production, commercial teams) to meet customer requirements
- Support colleagues and provide backup within the team as needed
- Identify and resolve customer issues proactively, ensuring a seamless experience
- Contribute to continuous improvement initiatives within the Customer Service function
- Maintain high standards of data accuracy and process compliance
What We're Looking For
- We are seeking a proactive and customer-focused professional who thrives in a collaborative environment.
- Minimum qualifications:
- Experience in B2B customer service or order management
- Strong communication skills in English (written and spoken)
- Good technical affinity and willingness to learn new systems and products
- Strong organizational skills with attention to detail
- Ability to work independently while contributing to team success
- Problem-solving mindset with a focus on delivering customer value
Preferred:
- Additional European language(s)
- Experience in an international or fast-paced environment
- Familiarity with ERP systems or digital tools (including AI-based tools)
What's in it for you?
- You get the opportunity to boost your international experience
- We have an excellent quarterly and yearly customer service incentive program
- Be part of an inspiring work environment grounded in ideas, teamwork, and effort
- Ability to invest in your own development
- Hybrid working model after successful onboarding
- 25 paid holidays per year, 6 ATV days, travel allowance, a contribution to collective health insurance, and more
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Laitram and its subsidiaries are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or protected veteran status. Click here to view information on your protections under U.S. Federal Law.
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