Customer Service Operations Associate

Job Title: Customer Service Operations Associate

Location: Remote (with transition to hybrid in specified locations)

Duration: 6+ Month Contract - Possible Temp To Perm 

Summary:

• 100% remote while on contract, but must be open to hybrid in any of the following locations once converted: open to White Plains, NY; Glastonbury, CT; Dallas, TX; Chicago, IL; Madison, WI; Clayton, MO; or Wilmington, DE Office location required on resume

Responsibilities:

• Prepare and file standard, advanced, and specialized applications and renewals across a variety of clients and industries.
• Submit 50-100 applications per week, varying based on the complexity of filings.
• Work closely with Customer Success Associate-Account Managers to ensure timely fulfillment of all pending filing orders and resolve any barriers to licensure.
• Ensure that any changes to the filing process are documented within our internal database by relaying such changes to the onboarding and/or research teams.
• Operate efficiently within an internal collaborative team environment.

Requirements:

• Minimum high school education or equivalent; bachelor's degree preferred.
• Minimum 2 years of client-facing application support experience.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Strong analytical skills, problem-solving, and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to prioritize, multitask, and manage organizational tasks effectively.