Sign upLog in
Customer Service Jobs in Columbia, SC

Customer Service/Operations Associate

Real Floors
  • Columbia, South Carolina
    2 days ago

    Job Description

    JOB TITLE:               Customer Service Representative/Operations Associate
    REPORTS TO:          Customer Service Manager
    LOCATION:               1220 Cook Street, Columbia, SC 29203
    JOB TYPE:                Full-Time | Monday-Friday | 8:30AM-5:30PM
     
     
    COMPANY OVERVIEW:
    Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture.  We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the country --- we provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market. 
     
     
    JOB OVERVIEW:

    We’re looking for a reliable and customer-focused Customer Service Representative to join our team in a full-time, office-based role. This position plays a key part in ensuring smooth communication between customers and subcontracted service providers. You’ll help coordinate schedules, address questions or concerns, and work closely with both internal teams and external partners to ensure jobs are completed efficiently and professionally. Other duties include assigning and dispatching daily work orders, providing phone-based support as needed primarily to the subcontractors but also to customers as needed, and processing installer payroll information. We’re a team that believes in working hard, supporting one another, and keeping things positive. If you're someone who enjoys problem-solving, staying organized, and contributing to a collaborative work environment, this could be a great fit for you.

     
    RESPONSIBILITIES:
    • Process and manage incoming customer orders via phone, email, and our online portal.
    • Provide clear and helpful solutions to customer inquiries and direct them as needed.
    • Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
    • Coordinate with internal departments to resolve any issues related to orders and installations.
    • Payroll and Data Entry: Review subcontractor payroll sheets for accuracy and perform precise data entry into relevant systems.
    • Issue Resolution: Proactively address and resolve work order issues by communicating
      effectively with subcontractors and other stakeholders, striving to find prompt and effective
      solutions.
    • Charge-back Research: Investigate and research issues related to work order charge-
      backs, maintaining accurate records and documentation.
    • Customer Satisfaction: As needed, utilize your product knowledge and exceptional
      customer service skills to deliver phone-based support to customers, addressing their
      concerns and providing information to achieve customer satisfaction.
    • Collaboration: Interact as needed with colleagues from various departments, including
      sales, operations, warehouse, inventory, billing, and quality assurance, to ensure a
      seamless and positive customer experience.
     
    QUALIFICATIONS:
    • Bilingual fluency in English and Spanish is preferred 
    • 2+ years of customer service experience, preferably over the phone.
    • Strong computer skills, with the ability to learn new systems quickly.
    • Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
    • Professional communication skills, both verbal and written, with a focus on customer satisfaction.
    • Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus. 
    • Strong team player with a proven track record of contributing independently.
    • Computer proficiency, including experience performing data entry and corresponding effectively via email.
    • Previous flooring knowledge and/or flooring installation background is strongly preferred,
      but is not required.
     
    AMAZING BENEFITS:
       Paid Holidays
       PTO - Paid Time Off
       FREE Life Insurance
       FREE AD&D Insurance
       FREE Disability Insurance
       Health Care Insurance - Company pays most of the cost!
       Dental & Vision Care Insurance options
       401(K) Retirement Plan + GENEROUS company match
       Fitness Reimbursement
       Referral Bonus
       Financial Wellness Classes
       Employee Loan Program
       More!
     
     
     Real Floors:  We Live “Got-Your-Back-Ability” Every Day!
     
    NOTE:  Principals only. Recruiters, staffing agencies and other third parties will not be considered.
     
    Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

    Numbers & Facts

    LocationColumbia, South Carolina
    Websitehttps://realfloors.com/careers

    Skills

    • Billingunmatched
    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Experienceunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Service Managementunmatched
    • Customer Service Operationsunmatched
    • Customer Support/Serviceunmatched
    • Data Entryunmatched
    • Detail Orientedunmatched
    • Documentationunmatched
    • English Languageunmatched
    • Google Appsunmatched
    • Internet Portalunmatched
    • Loansunmatched
    • Multilingualunmatched
    • Order Managementunmatched
    • Organizational Skillsunmatched
    • Payroll Administrationunmatched
    • Presentation/Verbal Skillsunmatched
    • Problem Solving Skillsunmatched
    • Property Rentalsunmatched
    • Provider Contractingunmatched
    • Record Keepingunmatched
    • Spanish Languageunmatched
    • Student Housingunmatched
    • Team Playerunmatched
    • Telephone Skillsunmatched
    • Wholesale Industryunmatched
    • Writing Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder