The Customer Service Operations Associate (CSOA) – Filing Manager is a member of the Account Services Department within the Business Licensing team and is responsible for preparing, submitting, renewing, amending, and closing business licenses and registrations on behalf of clients. This role requires exceptional attention to detail, strong organizational skills, and the ability to manage a high volume of work in a fast-paced, client-focused environment.
Prepare and file standard, advanced, and specialized business license applications and renewals across a variety of clients and industries.
Process approximately 50–100 applications per week, depending on complexity.
Partner with Account Managers to ensure timely fulfillment of pending filing requests and resolve barriers to licensure.
Maintain accurate records and documentation within internal databases and systems.
Communicate updates to filing requirements and licensing processes to appropriate internal teams.
Collaborate effectively within a cross-functional and team-oriented environment.
Prioritize multiple assignments while maintaining a high level of accuracy and attention to detail.
Ensure all filings are completed in accordance with established timelines and quality standards.
High school diploma or equivalent required; Bachelor's degree preferred.
Minimum of 2 years of customer service, client support, or application processing experience.
Strong experience with administrative support, document management, data entry, or compliance-related work.
Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Excellent written and verbal communication skills.
Strong analytical, problem-solving, and decision-making abilities.
Demonstrated ability to prioritize, multitask, and work independently in a deadline-driven environment.
Business licensing or registration experience.
Experience in legal, compliance, financial services, insurance, or other document-intensive industries.
Familiarity with internal databases, case management systems, or workflow management tools.
The ideal candidate is highly organized, detail-oriented, and thrives in a high-volume environment. They possess strong customer service skills, can manage competing priorities effectively, and enjoy working collaboratively to support clients and internal stakeholders. Candidates must be comfortable transitioning to a hybrid work environment upon conversion in one of the designated office locations.
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The Fountain Group provides Contingent Labor, Statement-of-Work, and Contingent-to-Permanent resources to clients with an internal/external Contingent Labor Managed Service Program or Clients without a program. The Fountain Group is committed to the belief that we all share in the responsibility to conduct our businesses in a socially and environmentally responsible manner. We base this on the premise that a company is much more than the products it offers. The effect a company has on the environment, the people and the communities it serves reflects the company’s dedication to being not only a good business, but to being a good corporate citizen. The Fountain Group believes the key to servicing a client is to identify the client demand precisely. Therefore, The Fountain Group focused its efforts on building and developing a process, which can identify an exact match for our client’s needs. Our process utilizes modern technology combined with 30+ years of Talent Acquisition experience to deliver Precision resources. Financial strength is prominent among The Fountain Group’s corporate values. The future of our business will be built on the innovation, compassion, outstanding services and technology, but a solid financial foundation is required to carry us forward to meet our business goal and support our long term vision.