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Customer Service & Operations Coordinator

Workway

Phoenix, AZ

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JOB DETAILS
SALARY
$50,000–$62,000 Per Year
SKILLS
Administrative Skills, Aerospace and Defense, Communication Skills, Computer Skills, Customer Service Operations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, ERP (Enterprise Resource Planning), Establish Priorities, Government, Health Plan, High School Diploma, Inside Sales, Leadership, Lift/Move 50 Pounds, Military, Multitasking, Operational Support, Order Picking/Packing, Order Processing, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Sales Support, Shipping/Receiving, Team Player, Telephone Skills, Time Management, Warehouse Coordination, Warehousing, Writing Skills
LOCATION
Phoenix, AZ
POSTED
1 day ago
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Customer Service & Operations Coordinator opportunity with our Wire & Cable client. For more than 75 years, this client has been a trusted supplier of commercial, industrial, aerospace, military, and government wire and cable solutions. Their Phoenix location is a small, collaborative office where every team member plays a critical role in delivering exceptional customer service and operational excellence.

This is an opportunity to join a stable, growing company where you'll work closely with leadership, make a meaningful impact, and enjoy a variety of responsibilities in a supportive, team-oriented environment.

Your specific duties will include:
  • Serve as the primary administrative support to the General Manager.
  • Prepare customer quotations based on product specifications and customer requirements.
  • Answer inbound customer calls and respond to email inquiries professionally and promptly.
  • Process customer orders and accurately enter all required information into the company's ERP system.
  • Communicate with customers throughout the order fulfillment process, providing updates and addressing questions or concerns.
  • Coordinate with the warehouse team to ensure orders are processed, shipped, and delivered accurately and on schedule.
  • Maintain accurate customer and order records.
  • Assist with general office administration and day-to-day operational tasks.
  • Occasionally assist in the warehouse by pulling customer orders and supporting shipping activities.
  • Develop a strong understanding of the company's products and processes to provide exceptional customer support.
Required qualifications for the position include:
  • High school diploma or equivalent.
  • 2+ years of experience in customer service, order entry, operations support, administrative support, inside sales support, or a similar role.
  • Strong computer skills, with the ability to quickly learn proprietary software and ERP systems.
  • Excellent organizational skills, with the ability to prioritize multiple tasks in a fast-paced environment.
  • Outstanding verbal and written communication skills.
  • Strong attention to detail and a commitment to accuracy.
  • Ability to occasionally lift up to 50 pounds.
Pay Rate Range: $50,000 - $62,000 annually

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience, and location. Employees have access to healthcare benefits, including medical, dental, and vision as well as a 401(k) plan.

Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!

Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail

hr@workway.com

or call 972.514.1515.

We collect personal information as part of the application and hiring process. For details about the categories of information collected, purposes of use, and your rights under law, please review our Candidate Privacy Act Disclosure Notice: Privacy Policy

#NowHiring #CareerOpportunity #Operations #Administration #Customer Service #Industrial #Aerospace #Military #Government #Distribution #CAL

About the Company

W

Workway

Opening our doors in 2005, the founders of Workway were the first in the staffing industry to nationally specialize in the areas of Title, Escrow, Mortgage and Foreclosure. Since then, Workway has become the leading experts in this field delivering talent on a national basis. We are a staffing business that has grown and evolved with the industry through technological advances, economic shifts and the dynamics of a changing work force.

In 2011, Workway was purchased by the “Bowmer” family from the original founders continuing its operation as a family owned business. The “Bowmer” family have been prevalent within the employment services industry for the last 25 years with John Bowmer, Workway’s Chairman, having been CEO and Chairman of Adecco SA.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2005
WEBSITE
https://workway.com/

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