Customer Service Operations Intern

66918

Title:

Customer Service Operations Intern

Arthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. The Customer Service team, in Fort Myers, FL, is seeking a motivated and detail-oriented Customer Service Operations Intern to support a variety of initiatives that drive operational excellence and enhance customer experience. This internship will provide hands-on exposure to customer service operations through projects involving call center analytics, open order reporting, Electronic Data Interchange (EDI) support, process improvement initiatives, and cross-functional collaboration. The ideal candidate will be curious, analytical, and eager to develop business, data, and problem-solving skills while contributing to projects that improve efficiency and support organizational goals.

This internship will run from September 2026 - December 2026. The ideal candidate will have the availability to work at least 20 hours per week at our Fort Myers, FL facility.

Essential Duties and Responsibilities:

• Support continuous improvement initiatives by managing open orders, generating reports, and ensuring timely purchase order follow-up and resolution.
• Assist Customer Service Supervisors with daily call center call routing and management.
• Gain hands-on experience with Salesforce, including the opportunity to download, analyze, and present reports and insights to management.
• Develop and document process flows while identifying opportunities to improve efficiency, streamline operations, and enhance overall workflow effectiveness.
• Perform data cleanup and validation activities while developing and maintaining reports and dashboards within Power BI to support data-driven decision-making.
• Support the team in standardizing Quality Management System (QMS) documentation for existing processes to ensure consistency, compliance, and operational efficiency.

Education and Experience:

• Progress towards a college degree required, preferably in Business, Supply Chain Management, Information Technology or Life Sciences. A college junior or senior preferred. (Recent graduates must be within six months of their graduation date to qualify.)
• Experience in customer service and/or data analytics preferred.

Knowledge and Skill Requirements/Specialized Courses and/or Training:

Basic to intermediate computer skills. Be able to follow written and verbal direction.

Machine, Tools, and/or Equipment Skills:

PC; Familiarity with Microsoft Outlook; PowerPoint; Word and Excel. PowerBI; Fax; Scanner.

Arthrex Benefits are:

• Medical Insurance (if 25 or more hours per week), including access to telehealth services
• Employee Assistance Program (EAP)
• Free Onsite Medical Clinics
• Free Onsite Lunch
• Volunteer PTO (8 hours)
• Access to the Wellness Center (For South West Florida positions only)

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.