Customer Service & Operations Manager

A full service contract manufacturer, located in Macungie, PA, specializing in Printed Circuit Board and Electro-mechanical assembly is seeking a Customer Service & Operations Manager to join their team.  This person will be the primary liaison between key OEM customers and internal manufacturing teams.  This role combines customer account management with operation management to ensure on-time delivery, quality, performance, and overall customer satisfaction in a fast-paced electronics manufacturing environment. The ideal candidate is a proactive leader who understands electronics manufacturing operational needs and can balance customer expectations with production realities, driving performance and long-term partnerships. Duties include:  Manage key customer accounts from RFQ through delivery; Lead contract reviews, forecasts and order management; Coordinate with production, planning, purchasing, engineering and quality teams; Oversee on-time delivery (OTD), backlog and capacity alignment;  Job Requirements: 5+ year's prior experience in electro-mechanical/contract manufacturing (PCBA preferred); Understanding of ERP/MRP systems, purchasing and production planning; Knowledge of ISO 9001 and IPC standards preferred.