Customer & Service Operations Specialist - 2nd Shift

2nd Shift – Customer & Service Operations Specialist

Schedule: 2nd Shift (4:00 PM – 12:30 AM)
Compensation: Competitive Pay

About All Fleet Inc.

All Fleet Inc. is a powerhouse in the mobile truck and trailer repair industry, delivering top-tier emergency roadside assistance and fleet maintenance solutions across 20 states with 45+ locations. We operate on a core principle: “Yes” – meaning we find a way to get the job done, no matter what. Our customers rely on us to keep their fleets moving, and we need elite problem-solvers to make that happen. We don’t believe in waiting around—we take action, keep fleets moving, and get the job done right.

About the Role

As a 2nd Shift Customer & Service Operations Specialist, you’ll be the backbone of evening operations, handling urgent calls, technician dispatching, and real-time problem-solving. This shift is ideal for individuals who thrive in fast-paced environments and can juggle multiple tasks efficiently.

In this role, you will:

Own inbound service requests, ensuring every call is handled efficiently.
Dispatch & coordinate mobile diesel technicians to maximize speed, coverage, and customer satisfaction.
Think ahead, strategizing the best routes and resource allocation to prevent delays.
Manage high-value accounts, keeping key customers informed and satisfied.
Solve problems in real-time, quickly addressing emergencies and adjusting schedules as needed.
Communicate like a pro, handling calls, texts, and digital systems to keep everyone in sync.
Track and optimize performance, maintaining records, logs, and reports.

What Makes You a Fit?

You thrive in high-stakes environments – handling multiple service requests at once doesn’t phase you.
Your communication skills are top-notch – clear, professional, and always focused on solutions.
You understand the trucking & repair industry (or you’re a fast learner).
You’re a master problem-solver – if a challenge arises, you tackle it head-on.
You know how to prioritize urgency – every second counts, and you act accordingly.
You’re tech-savvy – you can navigate dispatch software, multi-line phones, and digital logs with ease.
You’re a team player – working alongside technicians, customers, and vendors with a “whatever it takes” attitude.

What We Offer

Competitive Pay – Your hard work should pay off.
Career Growth & Advancement – We promote from within, and there’s always room to grow.
A Fast-Paced, Exciting Work Environment – No two days are ever the same.
A Team That Has Your Back – Work alongside professionals who hustle just as hard as you.

Are you ready to be the backbone of a high-performing fleet service operation? Apply now and take your career to the next level.