Customer Service Order Desk Associate

About Edge Technologies

Edge Technologies is a leading provider of machine tool automation and peripheral equipment for the metalworking industry. With rapid, sustained growth, we are expanding our Customer Service team and actively seeking an experienced Order Desk Associate to support customers.

If you enjoy talking with different people daily, organizing incoming orders, and working both independently and with a team, this role offers strong growth opportunities, training, and long-term career potential.

What You'll Do

As an Order Desk Associate, you will ensure timely and accurate processing for the customer through value-added activities. Key responsibilities include:

• Purchase order processing
• Process quotes, warranties & manage the groups' Return Authorization processing
• Manage backorders for sales orders and machine jobs
• Coordinate with vendors and suppliers to meet customers' required due dates for part orders
• Maintain knowledge of parts and bar feeder model history, using our ERP system and stored information on the Edge Technologies drive
• Work with our customers through emails and phone calls
• Other duties may be added

What We're Looking For

• Highly motivated and a team player
• Strong attention to detail
• Associate's degree, 2 + years of customer service experience, or equivalent combination of education and experience
• Spanish speaking skills a strong plus
• Above-average computer skills; comfortable with Windows and ERP platforms such as Epicor
• Strong communication skills and a professional presence with customers

Why Join Edge Technologies?

We provide a supportive, growth-oriented environment with:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Life insurance
• Flexible spending account
• Employee Assistance Program
• Training and continuous skill development