Customer Support/Order Entry Specialist
Location: Dix Hills, NY
Schedule: Full-Time | Monday-Friday, 8:30 AM-5:00 PM
Work Arrangement: Fully onsite for the first 2-3 months, transitioning to a hybrid schedule of 3-4 days onsite per week
Compensation: $25-30/hour, based on experience
Position Type: Temp-to-Perm
About the Opportunity
Our client is seeking a detail-oriented and customer-focused Customer Support / Order Entry Specialist to join their team in Dix Hills, NY. This role is ideal for someone with strong order processing, customer service, and ERP/EDI experience who thrives in a fast-paced environment. The successful candidate will play a key role in managing customer orders, maintaining accurate records, and ensuring a positive customer experience from order placement through fulfillment.
Responsibilities
Process and enter customer orders accurately and efficiently
Manage order acknowledgments, updates, and modifications
Serve as a primary point of contact for customer inquiries regarding orders, shipments, and product information
Coordinate with internal departments to ensure timely order fulfillment
Monitor open orders and proactively communicate status updates to customers
Maintain accurate customer and order data within the ERP system
Review and process EDI transactions and troubleshoot discrepancies as needed
Resolve customer concerns professionally and escalate issues when appropriate
Assist with inventory, shipping, and logistics-related inquiries
Support additional administrative and customer service functions as assigned
Requirements
Minimum of 3 years of experience in customer support, order entry, inside sales support, or a related role
Experience working with ERP systems and/or EDI platforms required
Strong data entry accuracy and attention to detail
Excellent verbal and written communication skills
Proficiency in Microsoft Office Suite, particularly Outlook and Excel
Ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment
Strong problem-solving and customer service skills
High school diploma required; additional education is a plus
Preferred Qualifications
Experience in manufacturing, distribution, wholesale, or related industries
Familiarity with inventory management and shipping processes
Ability to work independently and as part of a collaborative team
This is an excellent temp-to-perm opportunity for a dependable professional looking to join a growing organization with long-term career potential.
Pay Details: $25.00 to $30.00 per hour
Search managed by: Clare Rant
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.