Customer Service & Order Management Specialist

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• Strong emphasis on promoting from within, offering excellent opportunities for professional growth and long-term career development
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• Partner with leading brands to deliver high-quality solutions for both business and consumer needs
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• Small team with a family-like atmosphere
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• Flexible, supportive work culture
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• Opportunity to grow and take on more responsibility over time
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Key Responsibilities (Customer Service & Order Management Specialist):

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• Maintain availability to answer incoming phone inquiries in a timely and professional manner.
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• Request quotes from the quoting team when necessary.
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• Serve as a point of contact for the Intake and Quote teams, providing information and responding to questions.
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• Execute the order management process with accuracy, efficiency, and timeliness.
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• Upload and maintain order details in customer portals.
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• Revise shipping dates in the internal system as needed.
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• Communicate any changes in lead times or shipping dates to customers and sales representatives
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Qualifications (Customer Service & Order Management Specialist):

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• Prior experience in customer service, order entry, or related operations role.
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• Strong organizational skills and attention to detail
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• Proficient in using internal systems and shared drives.
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• Excellent communication skills—both written and verbal.
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• Ability to multitask and prioritize in a fast-paced environment.
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