Accounts Receivable Management, Billing, Call Volume, Claims Processing, Credit and Collections, Customer Support/Service, Healthcare, Hospital, Insurance Claims, Mail Processing, Medical Billing, Medical Coding, Medical Office, Medicare, Past Due Accounts, Patient Care, Patient Care Authorizations
Job Responsibilities
- Resolve complex questions and provide advice and assistance to patients concerning billings and the proper crediting of accounts.
- Document all activity on patient accounts on computer via collection note function.
- Research and contact self-pay accounts regarding possible assistance programs.
- Coordinate and prepare a variety of collection and Medicare Bad Debt reports and log as directed.
- Correct all information supplied, if necessary, and obtain necessary documentation to submit with final bill and/or when requested.
- Extend and enforce Riverview Hospital or Riverview Medical Group credit terms to patients based on such criteria as past payment history, outstanding balances or the financial integrity of the patient.
- File claims through the court system and handle other court documents per policy/procedure.
- Process all incoming mail and/or patient requests as necessary.
- Take inbound calls from patients when deemed necessary due to demand or fluctuation of call volumes.
- Review and work daily, weekly, and monthly AR reports to maintain receivables at the lowest possible level.
- Other duties as assigned.
Education Requirements
- Minimum: High-School Diploma or equivalent
- Preferred: Medical certification program in healthcare
Experience Requirements
- Minimum: One (1) year within hospital and/or medical billing office with experience in customer service both on the phone and in person.
- Preferred: Three (3) years in hospital and/or medical office billing department with experience in medical billing, collections, insurance claims processing, coding, or registration.
License/Certification Requirements
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RIVERVIEW HOSPITAL ASSOCIATION