Customer Service Professional

Benefits:

• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Signing bonus
• Training & development

We’re a Cuyahoga Falls-based company assisting businesses of all sizes grow through performance-driven strategies.
Our team is made up of thinkers, doers, and lifelong learners. We’re obsessed with new ideas, fueled by collaboration, and grounded in one simple goal: helping your brand win.



If you have a passion for helping people using a more personal approach, you may be ideal for this position. The ideal candidate would show great initiative, be highly organized, have excellent people skills, a positive attitude, attention to detail, and a client-first growth-style mindset. You can work independently with the understanding there is an office as well as personal standard we are held to with our client agreements.  Fast-paced business where work and client needs are wide-ranging and flexible as we hope you are. 

Responsibilities include, but are not limited to tasks such as:

• Customer communications daily
• Implement and lead daily accountability check-ins with staff
• Attend all trainings in the office including, but not limited to, employee & client collaboration
• Post-appointment follow-up notes
• Working knowledge of electronic tracking systems
• Establish/service new customer accounts
• Maintain an up-to-date database (contact info, actions, validation records, etc)
• Run and review new/existing household and account reports
• Evaluate, process, and work through account service requests to completion
• Assist leadership with various projects
• Represent and enhance the company Mission and Core Values