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Customer Service Professional

Rocket Pest Control
  • Tampa, Florida
    11 days ago

    Job Description

     

    Customer Service Representative

    Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

     

     

    Full-Time | Non-Exempt

    Pay: $18.00/hour + Monthly $500 Performance Bonus for top Performer 

    Call Center Hours: Monday - Friday, 7:30AM - 6:00 PM, occasional Saturdays (till 2PM)

    Shifts: 

    • Monday – Saturday: 9:00 AM–5:30 PM, with one weekday off, and 8:00 AM–4:30 PM on Saturday
    • Monday – Friday: 9:00 AM–6:00 PM

     

    Location:  In office. 5840 W. Cypress Street, Suite F, Tampa, FL 33607

     

    About Us

    Rocket Pest Control is a rapidly growing company dedicated to protecting homes, families, and businesses with safe, reliable pest control solutions. We take pride in delivering exceptional service while fostering a culture where employees can grow and succeed.

     

    Position Overview

    We are looking for a motivated Customer Service Representative who thrives in a fast-paced environment, taking up to 65 calls per day and is passionate about helping customers. This role offers career growth opportunities in areas such as Sales, Retention, and Operations.

     

    Benefits & Perks

    • 8 paid company holidays
    • Earn up to 10 days paid time off per year
    • Medical, Dental, and Vision insurance
    • Retirement 401(k) Plan with company match, up to 5%
    • Company-paid life insurance and short-term disability
    • Employee Assistance Program

     

    What Makes You Successful

     

    • Strong problem-solving and attention to detail
    • Professional, team-oriented mindset
    • Ability to build rapport with customer and co-workers
    • Comfort working in a fast-paced, high-volume environment

     

    Key Responsibilities

    • Handle inbound and outbound customer calls, upwards of 65 per day
    • Assist customers with service inquiries, scheduling, and account updates
    • Process payments and resolve billing concerns
    • Enter and maintain accurate customer records in PestPac
    • Schedule inspections and service appointments
    • Respond to customer inquiries via phone, text, and email
    • Support sales team during high-volume periods
    • Meet performance metrics and service goals

     

    Qualifications

    Required:

    • High school diploma or equivalent
    • Strong customer service and communication skills. Prior customer service or inside sale experience, preferred.
    • Ability to multitask across multiple systems, including Microsoft (Word, Excel, Outlook)

      Additional Requirements:

    • Reliable transportation. Location is near a bus line.
    • Ability to pass background check and drug screening

     

      Equal Opportunity Employers

      Rocket Pest Control is committed to providing equal employment opportunities to all applicants and employees. 

      Numbers & Facts

      LocationTampa, Florida
      Websitehttps://gorocketpest.com

      Skills

      • Background Investigationunmatched
      • Billingunmatched
      • Call Centersunmatched
      • Communication Skillsunmatched
      • Customer Support/Serviceunmatched
      • Dental Insuranceunmatched
      • Detail Orientedunmatched
      • Employee Assistance Planunmatched
      • High School Diplomaunmatched
      • Inside Salesunmatched
      • Life Insuranceunmatched
      • Microsoft Excelunmatched
      • Microsoft Outlookunmatched
      • Microsoft Product Familyunmatched
      • Microsoft Wordunmatched
      • Multitaskingunmatched
      • Performance Metricsunmatched
      • Pest Controlunmatched
      • Problem Solving Skillsunmatched
      • Salesunmatched
      • Sales Supportunmatched
      • Team Playerunmatched
      • Track Customer Issuesunmatched
      • Vision Planunmatched

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