Background Investigation, Billing, Call Centers, Communication Skills, Customer Support/Service, Dental Insurance, Detail Oriented, Employee Assistance Plan, High School Diploma, Inside Sales, Life Insurance, Microsoft Excel, Microsoft Outlook, Microsoft Product Family, Microsoft Word, Multitasking, Performance Metrics, Pest Control, Problem Solving Skills, Sales, Sales Support, Team Player, Track Customer Issues, Vision Plan
Customer Service Representative
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!
Full-Time | Non-Exempt
Pay: $18.00/hour + Monthly $500 Performance Bonus for top Performer
Call Center Hours: Monday - Friday, 7:30AM - 6:00 PM, occasional Saturdays (till 2PM)
Location: In office only. Tampa, FL
About Us
Rocket Pest Control is a rapidly growing company dedicated to protecting homes, families, and businesses with safe, reliable pest control solutions. We take pride in delivering exceptional service while fostering a culture where employees can grow and succeed.
Position Overview
We are looking for a motivated Customer Service Representative who thrives in a fast-paced environment, taking up to 65 calls per day and is passionate about helping customers. This role offers career growth opportunities in areas such as Sales, Retention, and Operations.
Benefits & Perks
- 8 paid company holidays
- Earn up to 10 days paid time off per year
- Medical, Dental, and Vision insurance
- Retirement 401(k) Plan with company match, up to 5%
- Company-paid life insurance and short-term disability
- Employee Assistance Program
What Makes You Successful
- Strong problem-solving and attention to detail
- Professional, team-oriented mindset
- Ability to build rapport with customer and co-workers
- Comfort working in a fast-paced, high-volume environment
Key Responsibilities
- Handle inbound and outbound customer calls, upwards of 65 per day
- Assist customers with service inquiries, scheduling, and account updates
- Process payments and resolve billing concerns
- Enter and maintain accurate customer records in PestPac
- Schedule inspections and service appointments
- Respond to customer inquiries via phone, text, and email
- Support sales team during high-volume periods
- Meet performance metrics and service goals
Qualifications
Required:
- High school diploma or equivalent
- Strong customer service and communication skills. Prior customer service or inside sale experience, preferred.
- Ability to multitask across multiple systems, including Microsoft (Word, Excel, Outlook)
Additional Requirements:
- Reliable transportation. Location is near a bus line.
- Ability to pass background check and drug screening
Equal Opportunity Employers
Rocket Pest Control is committed to providing equal employment opportunities to all applicants and employees.