Customer Service Professional Technical Support & Process Improvement

Job Title

Job Description Education: Bachelor's degree

Qualifications/Skills/Experience: Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g., service offering/portfolio innovation). Maintains a close interaction with various management functions. Supports acquisition activities with detailed technical know-how on complex issues. Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations. Impacts: Needs professional technological, economical or scientific know-how, methods, tools and principles, and applies to differing and variable situations. Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes. Experience: 2+ years or Master Entry. Typically, these functions require 2 to 5 years of relevant experience in their field of work and qualification. Good knowledge in a technical field or business method, including the basic theoretical background. Develops basic business understanding. Contributes to team effort, awareness of expected value add. May improve processes, business methods or technical components.

Responsibilities: "Experienced Professional" These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target-oriented manner, and thus contribute to team results. Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles. Targets are short to medium term (best to be characterized as milestones), and achievements are monitored. They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.

**Only those lawfully authorized to work in the designated country associated with the position will be considered.**

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**