Customer Service Professoinal

CFS

Michigan City, IN

7 days ago

Job Description

Customer Service Professional

Michigan City, IN100% Onsite
Salary: $$47,840.00 to $$54,080.00

Our client is seeking a Customer Service Professional to join their collaborative customer support team. This role is ideal for someone who enjoys helping customers, solving problems, and working in a fast-paced environment where no two days are the same.

Schedule

Monday-Friday, 8-hour shifts
Rotating schedule between 7:00 AM and 5:00 PM to support customer coverage
Schedule provided several weeks in advance
Occasional overtime available as business needs arise- NOT mandated

Responsibilities

Manage incoming customer calls and emails, providing professional and timely support while routing inquiries to the appropriate departments when needed
Research and resolve customer questions related to orders, shipments, aftermarket parts, and account access, ensuring ongoing communication and follow-up
Create, update, and maintain customer cases within the CRM system, including accurate data entry and documentation of customer interactions
Assist customers and channel partners with user account setup, login support, and general system access requests
Collaborate with internal teams to expedite urgent requests, track orders, and deliver exceptional customer service

Qualifications

Previous customer service experience required (2+ years at least)
Strong data entry and computer skills
Ability to remain calm, professional, and solution-oriented when assisting frustrated customers
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Ability to multitask in a fast-paced environment

Software & Systems

CRM experience preferred (Salesforce is a plus)
Microsoft Outlook and Excel experience helpful
Experience working with shared drives and multiple systems
Call center or phone system experience is a plus (RingCentral/RingCX)

Preferred

Bilingual Spanish is a plus, but not required

#INAUG2026

Click here to apply online

Numbers & Facts

Location	Michigan City, IN
Industry	Financial Services
Company Size	500 to 999 employees
Year Founded	1994
Website	http://www.cfstaffing.com/

About Company

Founded by CPA firms in 1994, Creative Financial Staffing has spent over 30 years helping job seekers and employers succeed. In fall 2025, we rebranded as CFS—a name that reflects our full range of expertise while staying true to the trusted company you know.

CFS is the industry’s leading employee-owned staffing firm, connecting top talent in accounting, finance, technology, and human resources. We provide skilled professionals on both a temporary and permanent basis across diverse industries, leveraging our extensive network to match the right people with the right opportunities.

Our dedication to excellence extends to our award-winning culture, recognized repeatedly for growth, recruiting, workplace environment, and employee support. Honors include Forbes’ “America’s Best Recruiting and Temporary Staffing Firms,” Staffing Industry Analysts’ top U.S. staffing rankings, FlexJobs’ Top 100 Companies for Remote and Hybrid Work, Top Workplaces USA, Newsweek’s Best Practices awards, and more.