Customer Service & Project Coordinator – Print & Signage

Location

Chandler, AZ

About Us

AlphaGraphics Chandler | Gilbert | Scottsdale is a locally owned leader in printing, signage, and visual communications. We help businesses and organizations bring their ideas to life through high-quality print, signage, marketing, and branded solutions.Our team is fast-paced, collaborative, and customer-focused. We take pride in delivering exceptional service, solving problems, and helping our clients look their best. If you enjoy working with people, staying organized, and being part of a team where every day is different, we’d love to meet you.

Position Overview

We are seeking a motivated and detail-oriented Customer Service & Project Coordinator to join our growing team. This role serves as a key point of contact for customers both in person and through phone/email communication, helping guide projects from initial inquiry through production and delivery.While this role includes front-counter customer service responsibilities, it is also highly collaborative and project-focused. The ideal candidate enjoys helping customers, solving problems, multitasking in a fast-paced environment, and keeping projects organized and moving forward.You’ll work with a wide variety of products, including business printing, signage, marketing materials, event graphics, direct mail, and more.Full-time position. Standard weekday business hours. No nights or weekends.

Key Responsibilities

• Greet and assist customers in person, by phone, and via email in a professional and friendly manner• Manage customer inquiries, quotes, orders, and project updates• Accurately enter and process orders using our order management systems• Help customers determine the best products and solutions for their needs• Coordinate with production teams to ensure projects are completed accurately and on time• Review files, job specifications, and project details for accuracy• Communicate proactively with customers throughout the project lifecycle• Assist in resolving customer questions or concerns with a positive, solutions-focused attitude• Maintain knowledge of our products, services, capabilities, and pricing• Support a positive, team-oriented work environment

Qualifications

• Previous customer service experience required• Print, signage, marketing, or related industry experience preferred, but not required• Strong communication and organizational skills• Ability to multitask and manage multiple projects simultaneously• Self-starter with strong problem-solving abilities and attention to detail• Comfortable working independently while also contributing as part of a team• Comfortable learning new software and technology systems• Positive attitude and genuine desire to help customers• Ability to stay organized and professional in a fast-paced environment

Benefits

• Competitive hourly pay based on experience• Health, dental, and vision insurance• Paid time off and holidays• 401(k) with company match• Opportunities for growth and advancement• Supportive and collaborative team environment

How to Apply

If you are passionate about customer service and enjoy working in a fast-paced, creative environment, we’d love to hear from you. Please submit your resume along with a brief introduction explaining why you would be a great fit for our team.AlphaGraphics Chandler | Gilbert | Scottsdale is an Equal Opportunity Employer.