Customer Service - Purchase Orders

Customer Service II - Purchase Orders

Location: St. Paul, MN

Onsite Flexibility: Onsite

Contract Details

• Position Type: Contract
• Contract Duration: 7 months
• Pay Rate: $22.00 / Hour (USD)
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

The Customer Service Representative II will support customers by processing orders, handling inbound customer inquiries, and completing various customer service transactions. This role is responsible for entering customer orders accurately, answering approximately 12 15 inbound calls per day, processing returns, and ensuring timely resolution of customer issues. The ideal candidate will possess strong communication skills, attention to detail, and the ability to provide exceptional customer service in a fast-paced environment.

Key Responsibilities

• Enter and process customer orders accurately and efficiently.
• Respond to approximately 12 15 inbound customer calls daily.
• Create and process customer returns and related transactions.
• Resolve customer inquiries and concerns while maintaining a positive customer experience.
• Utilize ERP systems and internal tools to manage customer requests and order information.
• Collaborate with internal teams to support customer needs and ensure issue resolution.
• Maintain accurate records and documentation of customer interactions.

Required Skills

• Call Center/Customer Service Experience
• SAP ERP or Similar System Experience
• Microsoft Office Suite (Outlook, Excel, OneNote)
• Data Entry and Typing Proficiency
• Customer Problem Resolution
• Strong Communication Skills
• Patience, Professionalism, and Empathy

Preferred Skills

• Prior Call Center experience in a high-volume environment.
• Medical Device industry knowledge or experience.
• Experience supporting customers in a regulated or healthcare-related environment.

Education Requirements

• High School Diploma or equivalent required.

Required Experience

• 3 5 years of customer service and/or call center experience.
• Experience working with SAP ERP or similar enterprise resource planning systems.
• Strong proficiency with Microsoft Office applications, including Outlook, Excel, and OneNote.
• Demonstrated ability to multitask and navigate multiple systems simultaneously.
• Strong typing and data entry skills.
• Excellent problem-solving abilities with a patient, professional, and customer-focused approach.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This global healthcare innovator has dedicated more than 140 years to improving lives worldwide, operating across more than 160 countries with a diverse portfolio spanning medical devices, diagnostics, nutritional products, and established pharmaceuticals. The organization's scale is substantial its innovations include continuous glucose monitoring technology, rapid diagnostic tests, minimally invasive cardiac devices, and nutritional solutions for patients across all life stages, reaching millions of people every day. Recognized as a certified Great Place to Work with 80 percent of employees affirming it as such well above the national average the company has built a culture rooted in inclusion and innovation. Teams here include biomedical engineers, clinical scientists, regulatory affairs specialists, and commercial operations professionals who contribute to healthcare breakthroughs with measurable global impact.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-13484