Customer Service -Receptionist

I wanted share additional details about an urgent Customer Service position we currently have available.

We are seeking an ideal candidate with 1 to 2 years of customer service experience in a wholesale or distribution environment. Key responsibilities include:

• Entering and processing customer orders in the ERP system
• Becoming a product and customer expert, serving as a resource for the Royalty team
• Negotiating and processing customer RMAs
• Managing contracts, purchase orders, proof of delivery (POD), and delivery schedules
• Participating in team initiatives and continuous process improvement efforts
• Providing administrative support and ensuring office efficiency
• Collaborating with management on various projects
• Communicating effectively with colleagues, customers, and warehouse personnel
• Resolving customer concerns by providing timely and appropriate solutions
• Answering incoming telephone calls
• Maintaining filing systems and records
• Performing general office and clerical duties
• Preparing customer invoices accurately and promptly
• Demonstrating reliability, professionalism, and punctuality

Position Details

• Schedule: Monday through Friday, 8:00 AM to 4:30 PM
• Location: Van Nuys
• Pay Rate: $25.00 per hour