Customer Service Relations Assistant

CirrusLabs
  • Olyphant, PA
    5 days ago

    Job Description

    Purpose:

    Support the organization of production and deliveries to customers based on provided forecasts, ATMs, and call-offs. This role assists in the coordination of production and sales activities between CP Group factories in Europe, ensuring smooth communication and efficient service to customers.

    Duties and tasks:
    • Assist with scheduling and organizing deliveries: Help coordinate timely product deliveries to Beverage Division customers to ensure reliable service.
    • Process and forward customer orders: Receive customer orders and route them for execution as per established sales procedures to guarantee accurate fulfillment
    • Support communication between departments: Liaise with Sales, Production Planning, Invoicing, Logistics, and other teams to resolve issues and efficiently meet customer needs
    • Manage ERP documentation: Enter and update production orders, call offs, and shipments in the ERP system to maintain accurate records and streamline operations
    • Organize customer correspondence and arrangements: Handle communications regarding production, inventory, deliveries, and complaints to keep customers informed and satisfied
    • Monitor returnable packaging and prepare reports: Track packaging turnover and compile reports to support inventory management and sustainability goals
    • Assist with invoice preparation and corrections: Help issue sales invoices and corrections, ensuring accurate billing for products and packaging
    • Support financial and tax reporting: Help prepare monthly, quarterly, and annual balances and reports for both customers and tax representatives to ensure compliance and transparency

    Requirements:

    Secondary education/Bachelor's Degree

    Skills:
    • Clear and professional communication
    • Organizational skills
    • Problem-solving and adaptability
    • Customer orientation
    • Attention to detail

    Numbers & Facts

    LocationOlyphant, PA

    Skills

    • Beveragesunmatched
    • Billingunmatched
    • Communication Skillsunmatched
    • Customer Relationsunmatched
    • Customer Satisfactionunmatched
    • Customer Support/Serviceunmatched
    • Detail Orientedunmatched
    • Document Managementunmatched
    • ERP (Enterprise Resource Planning)unmatched
    • Financial Reportingunmatched
    • Forecastingunmatched
    • Inventory Managementunmatched
    • Inventory Reportsunmatched
    • Logisticsunmatched
    • Maintain Complianceunmatched
    • Order Deliveryunmatched
    • Organizational Skillsunmatched
    • Problem Solving Skillsunmatched
    • Procedure Developmentunmatched
    • Product Packagingunmatched
    • Production Planningunmatched
    • Record Keepingunmatched
    • Reporting Skillsunmatched
    • Salesunmatched
    • Sustainabilityunmatched
    • Tax Reportingunmatched
    • Time Managementunmatched

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